Assistant Executive Housekeeper – Job Description

Job Number: 23120889
Job Category: Housekeeping & Laundry
Location: JW Marriott Hotel Nairobi, Chiromo Road, Nairobi, Kenya, Kenya

Job Summary:
The Assistant Executive Housekeeper supports the oversight of daily shift operations in Housekeeping, Recreation/Health Club, and Laundry departments. They work closely with employees to ensure that guestrooms, public spaces, and employee areas are clean and well-maintained. The role includes conducting inspections and holding individuals accountable for corrective actions. The Assistant Executive Housekeeper contributes to guest and employee satisfaction while managing the operating budget.

Candidate Profile:

• High school diploma or GED.
• 1 year of experience in the housekeeping or related professional area; or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major without work experience.
• Effective communication and interpersonal skills.
• Understanding of housekeeping policies, standards, and procedures.
• Familiarity with ordering supplies, managing inventory, and ensuring employees have the necessary equipment and uniforms.
• Knowledge of departmental costs and ability to contribute to financial goals.
• Customer-focused mindset and commitment to continuous improvement.

Core Work Activities:

Assisting in Managing Housekeeping Operations

• Ensures timely communication of guest room status to the Front Desk.
• Collaborates effectively with the Engineering department for guestroom maintenance needs.
• Supervises the general cleaning schedule for the property.
• Coordinates work assignments based on the list of rooms requiring immediate cleaning and prospective check-outs or discharges.
• Manages inventory to maintain adequate supplies.
• Assists in supervising daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
• Supports the ordering of guestroom supplies, cleaning supplies, and uniforms.
• Facilitates effective inspection programs for guestrooms and public spaces.
• Communicates areas needing attention to the staff and follows up to ensure understanding.
• Ensures employees have the necessary supplies, equipment, and uniforms.

Managing Departmental Costs

• Participates in managing controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of departmental operations on the overall property’s financial goals and objectives.
• Comprehends budgets, operating statements, and payroll progress reports to contribute to financial management.

• Ensuring Exceptional Customer Service

  • Responds to and resolves guest problems and complaints.
  • Strives for continuous improvement of service performance.
  • Empowers employees to provide excellent customer service.
  • Fosters a guest satisfaction-focused approach during departmental meetings.

  Conducting Human Resources Activities

  • Participates in investigating employee accidents.
  • Manages staffing levels to meet guest service, operational needs, and financial objectives.
  • Ensures employees understand expectations and parameters.
  • Administers property policies fairly and consistently, following Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process.
  • Observes service behaviors of employees and provides feedback.
  • Trains new room attendants using available on-the-job training tools and provides follow-up training as necessary.
  • Participates in employee performance appraisal process and provides feedback.
  • Assists in the interview and hiring process of team members with appropriate skills.
  • Supports new employee orientation programs to ensure proper training.

  Additional Responsibilities:

  • Provides information to supervisors, co-workers, and subordinates through various communication channels.
  • Analyzes information and evaluates results to solve problems effectively.
  • Raises issues to the department manager and Human Resources as needed.
  • Actively participates in relevant meetings.

  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. Non-discrimination is practiced on any protected basis as per applicable law.

  About Marriott Hotels:
  Marriott Hotels is a global hospitality brand dedicated to elevating the art of hospitality through innovation and delivering exceptional service. As a host with Marriott Hotels, you’ll have the opportunity to be part of a team that upholds and builds upon the promise of “Wonderful Hospitality. Always.” Marriott Hotels offers a range of career growth opportunities and the chance to work with a diverse group of colleagues in a global setting.

  About JW Marriott:
  JW Marriott is a luxury brand within the Marriott International portfolio, featuring over 100 stunning properties in gateway cities and resort locations worldwide. JW Marriott prioritizes the well-being and satisfaction of their associates, believing that happy employees lead to happy guests. As a part of the JW Marriott team, you’ll experience a unique work environment that fosters camaraderie, offers training and recognition, and encourages pursuit of passions in a luxury setting with a focus on holistic well-being. Joining JW Marriott means becoming a part of a brand that values your best work, supports your purpose, and helps you become the best version of yourself.

   

  How to Apply

  Click here to Apply