Job description

·      Ensure that all restaurant policies and procedures, standards specifications, guidelines, and training programs are followed and completed on a timely basis.

·      Ensure compliance with health and safety, food preparation and serving, repair and maintenance.

·      Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, fun, productive working environment through organizing and supervising branch deep cleaning.

·      Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

·      Prevent, handle and resolve complaints regarding food quality and service.

·      Review financial statements and activity reports, other performance data to measure productivity of goal achievement to identify areas needing cost reduction or program improvement.

·      Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.

·      Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures at branch level.

·      Review work procedures and operational problems to determine ways to improve service, performance, or safety

Role overview

FUNCTION
Other

INDUSTRY
Food & Beverages

YEARS OF EXPERIENCE
2-5 years

LOCATION
Nairobi, Machakos

MUST-HAVE SKILLS

• Degree/diploma in food & Beverage service
• Customer Service
• MS Suite
• Communicate clearly in both English and Kiswahili
• Work under pressure

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