Branch Operations Manager- Nanyuki
Branch Support · Nanyuki, Laikipia County
Internal Applicants only
Purpose:
The position is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.
Primary Responsibilities:
- Supervise daily Branch operations through the efficient allocation and utilization of manpower, equipment and resources;
- Review operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
- Approve new accounts in line with KYC procedures.
- Ensure correct and accurate completion of all customer instructions and approve for processing at central operations.
- Ensure adherence to Bank cash, customer service and Back office procedures and regulations for all transactions.
- Enforce operational controls in the branch as per policy manuals.
- Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
- Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensure that any money laundering and fraudulent activities are identified.
- Proactively monitor savings accounts to avoid excesses and review overdrawn savings accounts and non-borrowing current accounts.
- Review commission/fee income accounts to prevent income leakage.
- Ensure debit or reversals passed to the income accounts is duly approved by the approving authority.
- Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames;
- Ensure the availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
- Manage efficient, timely and accurate processing of customer enquiries and complaints.
- Review Branch operations for continuous process improvement.
- Cross-sell the Bank’s products and services.
- Coach, mentor and engage in staff development.
- Ensure the general security in the branch and liaising with the Group Security Officer as and when necessary.
Person Specifications
- Bachelor’s degree in a Business related field from a recognized institution.
- CPA (K), ACCA or its equivalent.
- Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
- At least 3 years relevant experience
- Excellent communication and interpersonal skills.
- Excellent problem solving and decision making skills.
- Excellent change management and people management skills.
If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 21st July 2023.
