In line with the company’s growth, we seek to recruit a Tours and Travel Coordinator who will be responsible to develop, market and sell tours and travel packages. The selected candidate will be expected to grow the Cytravel brand, as a leading travel agency within Kenya; to be a teamplayer, a creative and innovative thinker and a fast learner.

RESPONSIBILITIES

1. Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry
2. Create relationships with Tour operator/partners such as hotels, airlines, travel agencies (local & international), corporates and secure contract rates in the industry through various contract negotiations
3. Ability to develop with competitive costings for different customized packages for clients in a quick manner to close leads
4. Continuously explore and identify new business opportunities (retail & corporate tour and travel bookings) to grow the business
5. Responsible for coordinating tour operations with the various parties such as hotels, drivers and other partners to deliver client expectations
6. Track customer experience and ensure customer satisfaction in every itinerary that is sold by Cytravel Africa
7. Develop daily, weekly and monthly travel reports as required by the business
8. Responsible for growing followers on social media platforms, regularly updating the Cytravel Africa website to attract new leads to the business
9. Track all leads generated; responding to them on calls, emails to achieve sales targets and managing clients’ accounts
10. Develop monthly Cytravel Africa Travel bulletin, blogpage; and become a leader in travel vlogging
11. Identify opportunities to market Cytravel Africa such as Travel Expos and Travel fairs
12. Will be expected to have thorough knowledge of the East African tourism product & designing of international itineraries and costing; while doing competitor research
13. Responsible to keeping the Cytravel Africa compliant with regulations requirement such as TRA licensing; and set up the required systems for travel management
14. Research on travel bodies Cytravel Africa should join as a member and for travel ratings
15. Any other duties assigned to you

16. REQUIREMENTS

    1. Bachelor’s degree or diploma in tourism/tours & travel management;
    2. At least 2 years travel management experience; (experience in liaising with international travel agents/partners will be an added advantage)
    3. Diploma in IATA ( IATA certified) with a minimum of 6 months of experience in tickets booking
    4. Experience in using tour reservations systems and flight booking systems e.g. Amadeus
    5. Good interpersonal and communication skills, both writing and verbal, with keen attention to detail
    6. Must be reliable and able to work in a fast paced environment under pressure to meet deliverables
    7. Excellent planning and organizational skills and a team player
    8. Required to have good knowledge of digital marketing, networking and prospecting skills

    LEARNING OPPORTUNITIES

    Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry

    Create relationships with Tour operator/partners such as hotels, airlines, travel agencies (local & international)

    Apply