Job Details

Description

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Program / Department Summary

The operations department is committed to implementing and maintaining the highest standards of efficiency and integrity in daily administration, logistics, procurement, asset management and IT for field offices Kenya. The overriding objective for all Mercy Corps (MC) operations activities are the prompt and effective provision of on-time solutions MCs’ beneficiary populations in compliance with MCs’ and donor policies, procedures, regulations and specifications.

General Position Summary

The primary role of the ICT Assistant is to maintain Mercy Corps Kenya IT Systems in the Country office (Nairobi) and all field offices by ensuring proper functioning of equipment and network to meet organizational needs and demands. The ICT Assistant supports the use of email, create, and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed.

S/he is responsible for promoting the use of ICT Systems within Mercy Corps through research, training, webinars and how-to guides.

Essential Job Responsibilities

• Read and understand the Mercy corps ICT Systems Policy on appropriate use. Orient staff on appropriate use and monitor use activities to ensure adherence to these policies.
• Conduct staff training on computer basics and the use of MS Office applications and networking. Assist, as needed, with developing databases or other windows application needs for program and operational staff
• Responsible use and confidentiality of any information identified as sensitive
• Regularly update anti-virus programs are ensure the entire network and computers are virus-free
• Under the guidance of the ICT Systems Administrator, undertake the repairing and maintaining of LAN-s, internet systems and general IT maintenance and training in the MC Kenya office – as per needs outlined by the Director of Operations.
• Oversee repair of computers and ICT equipment at a local level, when possible – facilitate and advise on best, safest and most economic solutions in consultation with the ICT Systems Administrator
• Maintain an efficient Local Area Network for Mercy Corps office. Current designs are appropriate for the programmatic needs for the Kenya office and any additions or changes require prior approval and planning.
• Identify equipment and accessories required for the smooth functioning of computers and ICT equipment in Mercy Corps offices in Kenya. Facilitate the purchase of items through the procurement team
• Maintain the Mercy Corps mail server and assign addresses as instructed by ICT Systems Administrator
• Assist in administration functions as needed; assist logistics staff in inventorying and tracking ICT assets.
• Maintain proper documentation of all ICT equipment including system profiles, warranties and IT stock/accessories; Organize and maintain central filing system of all systems in Mercy Corps Kenya.
• Assist in the identifying specification, relocation and assembly of any equipment including computers, printers, accessories and other systems in all field offices, as required
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Other duties as assigned.

• Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

  Accountability to Beneficiaries

  • Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.
  • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values always and in all in-country venues.

  Supervisory Responsibility

  None

  Accountability

  Reports Directly To:   ICT Systems Administrator

  Works Directly With:   Program managers, program staff, Coordinate and Head of Offices in identifying IT needs.

  Minimum Qualification & Transferable Skills

  • A minimum of two years’ experience in information technology systems
  • A relevant university degree in computer sciences, IT, or related is desirable
  • Experience in both hardware and software requirements in local area networking (LAN)
  • Experience in the configuration of an internal email system as per the local area networking (LAN).
  • Experience for upright maintenance of all internet accounts, Logins and account status.
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
  • Ability to troubleshoot, plan and design low maintenance systems is a must.
  • Ability to troubleshoot and maintain both wireless and cable connections is required.
  • Must understand, follow and implement existing policies on IT equipment use and best practices.

  • Success Factors

    The ideal candidate should be self-reliant, passionate about technology, collaboration, and problem-solving using technology. Under the guidance of the departmental leadership team, S/he should have the capacity to spark innovative and entrepreneurial approaches to programming and to inspire groups to collaborate closely to implement high-quality programs.

    Living Conditions / Environmental Conditions

    This role is based in Nairobi. 

    Ongoing Learning

    In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

    Diversity, Equity & Inclusion

    Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

    We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

    Equal Employment Opportunity

    Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

    We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

    Safeguarding & Ethics

    Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

    Apply