Equity Bank is a leading financial services institution in Africa with a strong commitment to developing and empowering young talent. We are currently recruiting graduates for the roles of Agent Support Executive and Merchant Support Executive. These are exciting opportunities to join a dynamic and fast-paced team and make a real difference in the lives of our customers.
As an Agent Support Executive, you will be responsible for providing support to our agent network across Kenya. This will involve providing technical support, resolving customer queries, and managing agent accounts. As a Merchant Support Executive, you will be responsible for providing support to our merchant network across Kenya. This will involve providing technical support, resolving customer queries, and managing merchant accounts.
We are looking for graduates with a strong academic record, excellent communication skills, and a passion for customer service. If you are a recent graduate with a degree in Business Administration, Information Technology, or a related field, we encourage you to apply.
Offer 1st and 2nd level support to resolve issues raised by agents as and when received
· Work with operations on creation of agent accounts on the system within defined agent creation processes and turnaround timelines
· Build strong relationships while working with and supporting RSMs & Payments teams in tracking their performance, identifying gaps and remedial actions.
· Generate weekly, monthly, and quarterly reports on the sales and competitor trends.
· Work with payments to recruit more Agent accounts and help them grow and understand the business.
· Represent the company on ground and handle any other cases that may be raised/occur that may affect the company positively or negatively.
· Facilitate and carry out the launch of all new products and services in the market/field.
· Promote Product visibility in the market
· Ensures the achievement of sales and revenue targets through agents
· Implement sales and distribution activities and ensure effective distribution of marketing collaterals
· Training agents and customers on products and services
· Generates Reports and shares with various stake holders.
Ensure satisfactory agent experience
· Participate in Consumer education, Merchant Forums, PR events aimed at increasing merchant and customer education, conferences and Expos.
· On site visits to High Value Merchant for training support
· Co-ordinate Marketing activity including poster, dangler, sticker distribution to newly acquired merchant accounts and other above the line or below the line activity; and including working with internal and external teams to execute marketing objectives.
· Support the Finserve Operations team on customer support issues like reversals and resending of transactions, managing downtimes and escalation to then Support function for customer issues beyond rights given.
· Activating Merchant Accounts through sale team and resolving enterprise customer issues with reference to this tool. Co-ordinate with compliance to ensure that applications have met minimum account set up requirements.
· Conduct training needs analysis based on merchant needs, changes in technology and market feedback.
· Preparation of Educational merchant & partners materials such as SMS broadcasts and bulletins
· Ensure weekly reports are submitted on time and work on any other reports as may be required as per the set timeline
· Ensure all training materials for products and services are delivered within the set deadline
| Vacancy | Location | Closing Date | Actions | |
|---|---|---|---|---|
| Agent Support Executive | Kenya | Jul 13, 2023 | Apply | |
| Merchant Support Executive | Kenya | Jul 13, 2023 | Apply |
Access our platform effortlessly on-the-go through our user-friendly mobile apps.
𝗦𝗲𝗺𝗮𝘀𝗼𝗰𝗶𝗮𝗹 𝗶𝘀 𝘄𝗵𝗲𝗿𝗲 𝗿𝗲𝗮𝗹 𝗽𝗲𝗼𝗽𝗹𝗲 𝗰𝗼𝗻𝗻𝗲𝗰𝘁, 𝗴𝗿𝗼𝘄, 𝗮𝗻𝗱 𝗯𝗲𝗹𝗼𝗻𝗴. We’re more than just a social platform — from jobs and blogs to events and daily chats, we bring people and ideas together in one simple, meaningful space.
