In today’s AI-driven workplace, technical efficiency is increasing—but the hardest problems are still human. That’s why forward-thinking leaders are focusing on emotional intelligence in company culture. Research from the World Economic Forum shows demand for self-management skills like resilience and self-awareness is growing rapidly, while McKinsey projects social-emotional skills will surge 26% by 2030. Leaders who cultivate emotional intelligence don’t just boost productivity—they strengthen trust, collaboration, and long-term performance.

Embedding Emotional Intelligence Through Leadership

The most effective way to embed emotional intelligence is to start with managers and leaders. At Cytek Biosciences, Chief People Officer Connie Wedel found that nearly 90% of employee relations issues trace back to managers. Her team uses a “pull model,” offering EQ training as a resource rather than a mandate. This approach makes adoption authentic rather than forced. Tools like the “Emotional Bank Account” help leaders understand how trust is built through consistent deposits—credibility, care, and intent—which cushion inevitable mistakes and prevent conflict from spiraling.

Hiring for Emotional Intelligence From the Start

Culture starts with hiring. Wedel equips managers with a simple yet powerful model called the “Golden Target.” Instead of hiring solely for technical skills, the model prioritizes communication, interpersonal skills, attitude, and growth mindset—all core aspects of emotional intelligence. By embedding EQ into recruitment, companies ensure they’re bringing in people who not only perform but also enhance collaboration, adaptability, and trust across teams.

Balancing AI Speed With Human EQ

Wedel emphasizes that while AI accelerates routine work, emotional intelligence drives judgment. Her HR team uses AI daily for efficiency, but the human element—how leaders decide, empathize, and communicate—remains the true differentiator. To truly embed emotional intelligence into culture, treat EQ as your company’s operating system. Equip managers to handle people challenges directly, create systems that encourage trust, and hire for EQ from the beginning. The result: fewer conflicts, stronger relationships, and a thriving workplace where both people and performance flourish.