What makes some teams thrive while others fall apart, even when both have brilliant talent? According to Vanessa Druskat, the difference isn’t raw skill—it’s team emotional intelligence. In her book The Emotionally Intelligent Team: Building Collaborative Groups That Outperform the Rest, Druskat reveals that group EQ is the secret ingredient behind resilient, high-performing teams. Instead of relying solely on individual brilliance, emotionally intelligent teams cultivate trust, psychological safety, and collaborative norms that fuel long-term success.

Team Emotional Intelligence: Why Culture Beats Talent

Druskat, a professor of organizational behavior at the University of New Hampshire, challenges the belief that hiring the smartest people guarantees results. She explains that even a group of “average” employees can outperform top-tier talent if they develop strong norms around listening, learning, and collaboration. These norms create what she calls a “collective brain,” where ideas are shared, perspectives are integrated, and innovation flows naturally. For leaders, the takeaway is clear: invest less in chasing superstar talent and more in shaping the team environment where every voice contributes.

The Most Common Leadership Mistake in Building Teams

One of the biggest errors Druskat sees leaders make is assuming that hiring people with high emotional intelligence will automatically improve team dynamics. But empathy and self-awareness don’t matter if the team’s structures don’t support them. Without clear processes for participation, listening, and decision-making, even the most emotionally intelligent individuals can’t thrive. Instead of relying on personality, leaders need to create conditions that draw out the best in everyone and ensure emotional intelligence is put to use.

Building Norms That Strengthen Team Emotional Intelligence

Druskat’s research highlights how intentional team norms can transform performance. She recalls working with a team of highly skilled but disconnected engineers. By agreeing on a simple norm—“demonstrate caring”—the group shifted its culture. Members began showing small, consistent acts of concern for one another, which improved trust and collaboration. Over time, the team’s atmosphere changed, and so did its results. This illustrates how even small, shared expectations can foster a healthier emotional climate and unlock a team’s full potential.

Why Leaders Should Invest in Group EQ

The power of team emotional intelligence lies in its ability to build trust, resilience, and sustainable performance. Leaders who intentionally shape team norms—like empathy, constructive conflict, and reflective learning—equip their people to handle challenges together. Rather than overvaluing talent alone, investing in emotional dynamics creates stronger teams, better outcomes, and workplaces where people thrive. For organizations navigating today’s fast-paced world, Druskat’s insights offer a roadmap: build the culture, and the results will follow.