At Accor, we are more than 290,000 hospitality professionals committed to delivering unmatched service, authentic guest experiences, and a passion for excellence in everything we do. With over 5,600 properties and 45 brands across the globe, our mission is to create welcoming environments where individuals thrive, communities benefit, and innovation leads the future of hospitality.
In Kenya, our footprint spans multiple iconic hotel brands and locations—from urban sophistication in Nairobi to wilderness luxury in the Maasai Mara and highland elegance in Nanyuki. As part of our continued growth and focus on excellence, we are hiring dynamic individuals for various full-time positions across our Kenyan establishments.
This recruitment drive seeks motivated, skilled, and service-driven individuals ready to be placed in some of the most prestigious Accor properties in Kenya including Mercure Nairobi Upper Hill, Novotel Nairobi Westlands, Gem Forest Hotel Nairobi – MGallery Collection, Fairmont Mara Safari Club, Fairmont Mount Kenya Safari Club, and Pullman Nairobi Upper Hill.
Open Positions and Job Descriptions
1. Security Supervisor
Location: Mercure Nairobi Upper Hill, Nairobi
Department: Security
The Security Supervisor ensures a secure environment for guests, employees, and assets of the hotel by managing a team of security officers and maintaining high vigilance.
Key Responsibilities
- Oversee daily security operations including personnel deployment and access control
- Conduct regular security patrols and inspections of hotel premises
- Coordinate incident responses and maintain incident reports
- Supervise CCTV and security alarm systems
- Liaise with local law enforcement as required
- Train security staff on emergency protocols and guest interaction
2. Duty Manager
Location: Mercure Nairobi Upper Hill, Nairobi
Department: Rooms
The Duty Manager ensures the hotel runs smoothly on a daily basis, especially during evening and night operations, while serving as the senior management representative on site.
Key Responsibilities
- Manage front desk operations, guest relations, and emergencies
- Resolve guest issues promptly and courteously
- Support other departments during peak periods
- Monitor room allocations and check-ins/outs
- Ensure compliance with SOPs and brand standards
- Compile shift handover reports and update senior management
3. Room Attendant
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Rooms
Room Attendants are essential to maintaining guest satisfaction by ensuring rooms are clean, well-maintained, and welcoming.
Key Responsibilities
- Clean and service guest rooms to hotel standards
- Replace linens, restock amenities, and sanitize surfaces
- Report maintenance issues to the housekeeping supervisor
- Ensure guest privacy and security
- Maintain a tidy and organized housekeeping cart
4. Gas / Electrical Technician
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Engineering & Maintenance
The technician is responsible for preventive and corrective maintenance of gas and electrical systems within the hotel premises.
Key Responsibilities
- Inspect and repair electrical wiring, equipment, and fixtures
- Conduct routine maintenance on gas-powered appliances
- Ensure compliance with safety codes and regulations
- Maintain accurate maintenance records
- Respond to emergency breakdowns promptly
5. Executive Sous Chef
Location: Novotel Nairobi Westlands, Nairobi
Department: Culinary
The Executive Sous Chef assists the Executive Chef in overseeing kitchen operations, menu development, and staff training.
Key Responsibilities
- Supervise culinary staff and kitchen activities
- Ensure food quality, presentation, and consistency
- Oversee inventory control and cost management
- Implement hygiene and safety regulations
- Collaborate on new menu ideas and specials
6. Bar Manager
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Food & Beverage
The Bar Manager oversees the daily operations of the bar, ensuring a vibrant and guest-oriented service environment.
Key Responsibilities
- Manage inventory, procurement, and vendor relations
- Train and schedule bartending staff
- Create and promote unique cocktails and beverage specials
- Ensure compliance with alcohol regulations and hygiene standards
- Drive sales through promotions and guest engagement
7. Housekeeping Attendant
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Rooms
Housekeeping Attendants uphold the cleanliness and comfort of guest rooms and public spaces in a safari lodge setting.
Key Responsibilities
- Clean guest rooms, tents, and bathrooms
- Replace linen and amenities
- Assist in turn-down services
- Uphold health and safety standards in remote settings
8. Commis Chef
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Culinary
Commis Chefs support kitchen operations by preparing ingredients, cooking assigned menu items, and maintaining kitchen hygiene.
Key Responsibilities
- Assist in meal preparation for breakfast, lunch, and dinner
- Follow recipe and presentation guidelines
- Keep workstations clean and organized
- Assist in receiving and storing supplies
9. Security Officer
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Security
Security Officers provide vigilant protection of hotel premises and ensure a safe environment for all occupants.
Key Responsibilities
- Patrol lodge grounds and report anomalies
- Assist in wildlife and guest conflict avoidance
- Support emergency response coordination
- Record incidents in security logs
10. Bartender
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Food & Beverage
Bartenders create and serve beverages in a welcoming and efficient manner, ensuring guest satisfaction and compliance with standards.
Key Responsibilities
- Prepare cocktails and beverages accurately
- Interact with guests to recommend drinks
- Maintain bar cleanliness and stock levels
- Process transactions via POS system
11. Laundry Attendant
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Rooms
Laundry Attendants manage the daily laundry operations, ensuring linen and guest clothing are cleaned to high standards.
Key Responsibilities
- Operate washing, drying, and pressing machines
- Sort and fold laundry efficiently
- Report damaged items to supervisors
- Maintain inventory of laundry supplies
12. Kitchen Steward
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Culinary
The Kitchen Steward ensures a clean and sanitary kitchen by handling dishwashing and equipment cleaning duties.
Key Responsibilities
- Wash dishes, utensils, and kitchen equipment
- Assist in waste disposal and recycling
- Clean kitchen floors and surfaces
- Support chefs with basic prep as needed
13. Storekeeper
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Finance
The Storekeeper is responsible for managing inventory levels, tracking deliveries, and ensuring stock accuracy.
Key Responsibilities
- Receive and verify goods from vendors
- Organize and label storage areas
- Maintain stock records and reorder supplies
- Coordinate with departments on stock needs
14. Gardener
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Engineering & Maintenance
The Gardener maintains the lodge’s landscape to provide an appealing natural environment for guests.
Key Responsibilities
- Water, trim, and fertilize plants
- Maintain walkways, lawns, and outdoor seating areas
- Handle garden waste responsibly
- Report landscaping needs or issues
15. Outlet Supervisor (Indian Restaurant)
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Food & Beverage
The Outlet Supervisor oversees the daily operations of the Indian restaurant, ensuring service excellence and smooth coordination.
Key Responsibilities
- Supervise front-of-house staff
- Monitor food quality and guest satisfaction
- Handle reservations and seating arrangements
- Liaise with kitchen on guest orders and special requests
16. Engineering Storekeeper/Coordinator
Location: Fairmont Mount Kenya Safari Club, Nanyuki
Department: Engineering & Maintenance
This role supports the engineering department by maintaining tools, parts, and supply inventories.
Key Responsibilities
- Record incoming and outgoing tools and equipment
- Maintain engineering stock records
- Coordinate with vendors and procurement
- Ensure safety and organization in storage areas
17. Director of Sales and Marketing
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Sales & Marketing
The Director develops and implements strategies that drive revenue growth and brand visibility.
Key Responsibilities
- Lead the sales and marketing team
- Develop strategic partnerships
- Oversee digital, corporate, and leisure marketing
- Monitor KPIs and budget performance
18. Spa Therapist (Ayurvedic Treatment Specialist)
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Wellness & Recreation
The therapist specializes in Ayurvedic treatments, offering holistic wellness experiences to guests.
Key Responsibilities
- Perform a range of Ayurvedic therapies
- Educate guests on wellness routines
- Maintain hygiene and ambiance of the spa
- Update treatment records
19. Pastry Chef De Partie
Location: Mercure Nairobi Upper Hill, Nairobi
Department: Culinary
This role specializes in the preparation of pastries and baked goods, ensuring creative and high-quality production.
Key Responsibilities
- Prepare cakes, pastries, and desserts
- Maintain ingredient stock and prep stations
- Ensure presentation consistency
- Train junior pastry staff
20. Security Guard
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Security
Security Guards ensure the safety of guests, employees, and property through vigilance and responsiveness.
Key Responsibilities
- Monitor entry/exit points
- Conduct guest security escorts if needed
- Log security incidents
- Support emergency drills
21. Front Office Agent
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Rooms
Front Office Agents handle check-in, check-out, and guest inquiries with professionalism and efficiency.
Key Responsibilities
- Greet and register guests
- Process payments and issue room keys
- Provide area information and concierge services
- Handle guest feedback
22. Demi Chef-Pastry
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Culinary
The Demi Chef specializes in pastry production, assisting in both preparation and presentation.
Key Responsibilities
- Prepare baked goods and desserts
- Maintain cleanliness in the pastry section
- Monitor stock levels for baking ingredients
- Innovate with seasonal pastry menus
23. Server
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Food & Beverage
Servers deliver professional dining experiences by taking orders, serving food, and engaging with guests.
Key Responsibilities
- Take and relay food and beverage orders
- Serve meals efficiently and courteously
- Handle billing and table clearing
- Address special dietary requests
24. Head Chef – Indian Cuisine
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Culinary
The Head Chef for Indian Cuisine is responsible for overseeing all operations of the Indian kitchen, ensuring authentic, high-quality dishes that meet the expectations of both local and international guests.
Key Responsibilities
- Design and develop a full Indian cuisine menu
- Train and supervise kitchen staff on authentic Indian cooking techniques
- Source quality ingredients while controlling food costs
- Maintain hygiene and safety standards in the kitchen
- Collaborate with F&B teams on special events and culinary promotions
25. Reservation Agent
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Rooms
The Reservation Agent manages guest bookings and provides accurate information about hotel services and availability.
Key Responsibilities
- Handle incoming calls and online inquiries
- Process reservations accurately and promptly
- Update room availability and guest profiles in the system
- Provide quotes and upsell premium services
- Coordinate with front office and sales teams
26. Guest Experience Manager
Location: Novotel Nairobi Westlands, Nairobi
Department: Guest Services
The Guest Experience Manager ensures that each guest has a seamless and memorable stay, overseeing all touchpoints from arrival to departure.
Key Responsibilities
- Greet and interact with guests during their stay
- Manage VIP experiences and guest feedback channels
- Coordinate special requests and personalized services
- Liaise with all departments to anticipate and fulfill guest needs
- Analyze guest satisfaction surveys to implement improvements
27. IT Support Officer
Location: Mercure Nairobi Upper Hill, Nairobi
Department: IT & Systems
The IT Support Officer provides technical support for all hotel systems, ensuring smooth operations across departments.
Key Responsibilities
- Install, maintain, and troubleshoot hardware and software
- Respond to system outages and technical support tickets
- Support front office and POS systems
- Maintain network and security protocols
- Assist in IT audits and vendor coordination
28. Finance Officer
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Finance
The Finance Officer assists in financial reporting, accounts payable/receivable, and budgeting functions.
Key Responsibilities
- Prepare and reconcile financial records and reports
- Process invoices and payments in compliance with internal policies
- Assist with budget tracking and forecasting
- Ensure compliance with tax and regulatory standards
- Support internal and external audits
29. Event Coordinator
Location: Novotel Nairobi Westlands, Nairobi
Department: Events & Banquets
The Event Coordinator manages client relations, event planning, and execution within the hotel’s meeting and conference venues.
Key Responsibilities
- Coordinate pre-event planning with clients
- Oversee logistics, setups, and vendor management
- Liaise with chefs and F&B staff for event menus
- Provide on-site event supervision
- Ensure post-event reporting and feedback collection
30. Marketing Executive
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Sales & Marketing
The Marketing Executive is responsible for creating promotional content and executing campaigns to boost brand awareness and occupancy.
Key Responsibilities
- Design and implement marketing strategies
- Manage hotel’s online and social media presence
- Coordinate photo and video shoots for promotional use
- Track ROI of marketing initiatives
- Collaborate with PR agencies and brand teams
31. Maintenance Technician – HVAC
Location: Fairmont Mount Kenya Safari Club, Nanyuki
Department: Engineering & Maintenance
This role involves maintaining and repairing HVAC systems to ensure guest comfort in all weather conditions.
Key Responsibilities
- Inspect and maintain heating, ventilation, and air conditioning systems
- Troubleshoot system failures and ensure energy efficiency
- Replace filters and maintain maintenance logs
- Ensure compliance with environmental and safety standards
- Respond to emergency repair requests
32. Bell Attendant
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Rooms
The Bell Attendant assists guests with luggage handling and provides a warm welcome and farewell.
Key Responsibilities
- Assist with luggage loading and unloading
- Escort guests to rooms and explain facilities
- Provide local information and hotel directions
- Manage guest deliveries and messages
- Maintain the cleanliness of lobby and entrance areas
33. Mixologist
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Food & Beverage
The Mixologist curates innovative and classic cocktails to deliver exceptional beverage experiences to guests.
Key Responsibilities
- Create signature cocktails using premium ingredients
- Keep up with trends in beverage presentation and ingredients
- Provide beverage recommendations and interact with guests
- Train bar staff on mixology techniques
- Maintain cleanliness and hygiene behind the bar
34. Purchasing Officer
Location: Mercure Nairobi Upper Hill, Nairobi
Department: Finance & Procurement
The Purchasing Officer manages procurement activities and vendor relationships to ensure quality and cost control.
Key Responsibilities
- Source and evaluate suppliers and negotiate contracts
- Issue purchase orders and track deliveries
- Maintain updated supplier records
- Ensure inventory levels align with operational demands
- Coordinate with chefs and engineers for specialized procurement
35. Food Safety Officer
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Culinary & Hygiene
This role monitors and ensures compliance with food safety standards across all culinary areas.
Key Responsibilities
- Conduct regular kitchen and storage inspections
- Train kitchen staff on hygiene protocols
- Oversee HACCP implementation
- Record and investigate food safety incidents
- Liaise with regulatory bodies on health compliance
36. Valet Driver
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Concierge
Valet Drivers are responsible for safe, courteous handling and parking of guest vehicles.
Key Responsibilities
- Welcome guests and safely drive vehicles to the parking area
- Maintain records of vehicle movement
- Inspect vehicles for damages prior to parking
- Assist with luggage as needed
- Follow traffic and parking regulations
37. Assistant Housekeeper
Location: Fairmont Mount Kenya Safari Club, Nanyuki
Department: Rooms
The Assistant Housekeeper supports the Executive Housekeeper in managing staff, cleanliness, and inventory control.
Key Responsibilities
- Supervise daily housekeeping activities
- Inspect guest rooms and public areas
- Coordinate linen, amenity, and supply inventory
- Support staff training and scheduling
- Assist in implementing sustainability initiatives
38. Executive Chef
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Culinary
The Executive Chef leads culinary operations, menu development, and kitchen team management with a focus on innovation and quality.
Key Responsibilities
- Develop seasonal and à la carte menus
- Oversee food cost control and inventory
- Supervise and train kitchen staff
- Ensure HACCP compliance
- Coordinate with F&B for special events and banquets
39. Night Auditor
Location: Novotel Nairobi Westlands, Nairobi
Department: Rooms
The Night Auditor oversees nightly operations of the front office and reconciles financial transactions.
Key Responsibilities
- Check in late arrivals and manage night shift procedures
- Audit daily revenue transactions and reconcile reports
- Prepare management summaries for the next day
- Monitor night security and emergency response protocols
- Assist guests with late-night queries
40. Banquet Supervisor
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Events & Banquets
The Banquet Supervisor ensures flawless execution of banquets and events, overseeing set-up, service, and teardown.
Key Responsibilities
- Supervise service staff during events
- Coordinate event setup with audio/visual and F&B teams
- Maintain event schedules and guest satisfaction
- Ensure compliance with safety and hygiene practices
- Report event outcomes and guest feedback
Application Instructions
If you meet the qualifications and are interested in joining a global leader in hospitality, we welcome your application for any of the above roles.
To Apply
