Premier Hospital is a tertiary care facility situated in Mombasa City along Links Road in Nyali area. Since its inception in 2017, the hospital has experienced tremendous growth due to its operating philosophy which is anchored on compassion, care and competence. One of our key area of focus is customer experience. Qualified candidates are hereby invited to apply for the following exciting career opportunities.
JOB TITTLE: CUSTOMER EXPERIENCE OFFICER – LOCUM BASIS
REPORTS TO: PATIENT RELATIONS AND CARE MANAGER
a) Job Purpose
The Customer Experience Officer is responsible for ensuring the efficient operation of Premier Hospital’s customer service functions, delivering exceptional service to patients and visitors, and enhancing overall patient satisfaction. The role involves managing patient flow, handling inquiries, and maintaining high standards of service in line with the hospital’s commitment to excellence in healthcare delivery.
b) Main Duties and Responsibilities
Deliver Exceptional Customer Service.
Manage the Customer Experience Desk
Call Center Operations
Outpatient Department Coordination
Queue Management System Compliance.
Doctor and Room Management
Appointment Scheduling and Management
Enquiry and Feedback Management
Training and Standards Enforcement
Patient Orientation and Guidance
c) Minimum Requirements/Qualifications
Diploma in Front Office Operations, Hospitality Management, or a related field.
Formal training in customer service or customer care.
2-3 years of experience in a customer-facing role in a busy service environment.
Experience working in a hospital or healthcare setting is an added advantage.
d) Personal Characteristics and Competencies
Strong interpersonal and communication skills (both oral and written).
High levels of empathy, patience, and problem-solving abilities.
Proficient in handling customer complaints, conflict resolution, and crisis management.
Excellent time management and organizational skills.
Ability to think critically and make informed decisions that enhance patient care and service delivery.
Familiarity with customer experience management trends and tools.
If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (Customer Experience Officer – Locum), testimonials and full contact details of 3 referees, to [email protected] . The application should be received not later than 5.00pm on 21st April 2025. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.
JOB TITTLE:CLINICAL PHARMACIST
REPORTS TO: MEDICAL DIRECTOR
a) JOB PURPOSE
Responsible for providing leadership and management oversight of the pharmacy services department and ensure delivery of quality and efficient pharmacy services in line with the established protocols and the Hospital’s patient care objectives and the licensing board guidelines and policies.
b) MAIN DUTIES AND RESPONSIBILITIES
Ensure compliance with professional and legal practice and standard operating procedures
Fill prescriptions for inpatients and outpatients
Attend ward rounds and participate in multidisciplinary patient care.
Conduct drug utilization reviews
To serve as an active member and to give professional advice to the Antibiotic Stewardship, Medicines and Therapeutic, Infection Control, and other Advisory Committees
Undertaking clinical checks on all treatment sheets and prescriptions for suitability of treatment.
Monitor drug therapy and carry out clinical pharmacy interventions for both in patients and outpatients in liaison with the patient care team.
Reporting, Monitoring and analysis of medication errors, adverse drug reactions and other quality and patient safety indicators.
Prepare and submit all monthly, quarterly, and annual reports in line with requirements.
Carry out medication use counselling and adherence monitoring for patients on chronic treatment.
Ensure institutional compliance with antibiotic stewardship guidelines restrictions
Undertake medication reconciliation during patient admission and discharge.
Participate and supervise staff in sterile compounding, chemotherapy reconstitution and extemporaneous preparations.
Provide information and education on drugs and medication therapy to patients, healthcare workers and other hospital personnel.
Conduct continuous professional development sessions for pharmacy staff.
Any other duties as may be assigned from time to time.
c) MINIMUM REQUIREMENTS/ QUALIFICATIONS
Bachelor’s Degree in Pharmacy from a recognized institution
Valid membership and hold a practicing license with the Pharmacy and Poisons Board of Kenya.
Possesses a valid practicing license from the Pharmacy and Poisons Board of Kenya, which must be available for use by the hospital if needed.
MBA is an added advantage
A minimum of two (2) years clinical pharmaceutical experience in a busy hospital.
d) PERSONAL CHARACTERISTICS & BEHAVIORS
Knowledge of pharmacokinetics, pharmacology, and pharmaceutics
Stock management skills
Strategic thinking and problem-solving abilities
Superior Interpersonal and organizational skills
Excellent communication and presentation skills
Decision making and judgement skills
Analytical skills
Good Leadership skills
If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (Clinical Pharmacist), your current and expected remuneration, testimonials and full contact details of 3 referees, to [email protected]. The application should be received not later than 5.00pm on 14th April 2025. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.
JOB TITTLE:RADIOGRAPHER
REPORTS TO:RESIDENT RADIOLOGIST
a) JOB PURPOSE
To work as a member of the multi-disciplinary team in the provision of a safe, efficient, and high-quality diagnostic imaging services while developing and maintaining high standards of patient care amongst peers, and colleagues and support the department in achieving the departmental and hospital objectives.
b) MAIN DUTIES AND RESPONSIBILITIES
Independently undertake general x-ray, ct-scan, portable and theater radiography with precision and accuracy with minimal supervision. To be accountable for own actions and work within codes of Practice and professional guidelines.
To independently undertake and report diagnostic ultrasound procedures, maintaining a high professional standard of technical competence and ensuring excellent standards of care at all time.
To take professional responsibility for ensuring compliance always with the appropriate legislation and radiation local rules to ensure that during work, standards of radiation protection are maintained for self, patients, other staff and members of the public.
To interpret complex data to ascertain and identify any pathological or incidental findings observable.
To assess and adapt techniques following assessment for each procedure to meet individual needs of the patient.
To analyze the clinical information and determine most appropriate x-ray or scanning method, utilizing judgement and skill to incorporate different techniques i.e. transabdominal or intracavitary, or doppler to obtain required information.
To handle potentially stressful, upsetting or emotional situations in an appropriate empathetic manner. · Assist patients as required i.e. disabled, elderly patients with undressing and dressing if the nurse or patient relative is unavailable, also to take responsibility for the area of the patient whilst undertaking the procedure.
To maintain knowledge and be fully aware of the safety aspects and hazards, and related emergency procedures for the working area.
To be able to work using visual display units for long periods of time to enable correct images to be processed and to provide a comprehensive and timely diagnostic report on images obtained to relevant medical personnel.
To offer appropriate guidance to patients, care givers and other health professionals on both x-ray and ultrasound procedures and issues, while taking due consideration of patient’s condition.
To identify and report equipment failures immediately, by liaising with third party equipment support centers to arrange services.
To use own initiative to re-arrange work lists in the event of equipment failure, organize alternative cover and ensure relevant staff in the hospital are informed particularly if this occurs out of normal working hours.
To assist in the evaluation and procurement process for any new equipment within the radiology department. Be fully conversant of appropriate actions to take in the event of an untoward incident in the area ·
To achieve and maintain competence in imaging modalities such as CT, Ultrasound, Plain film radiography, theater radiography, mobile radiography.
To flexibly provide cover for unexpected absence to ensure maintenance of service provision · To ensure compliance with protocols and procedures in relation to ionizing radiation in the areas under their supervision.
To maintain a clean working environment, this includes clearing bloody fluids and products of conception in accordance with policy.
To be continually mindful of using resources in an efficient manner.
To use safely, and supervise the use of very expensive specialist equipment with care and due diligence. Assist in ordering, checking and monitoring of stock, making the manager aware of any concerns as they arise.
To inform and obtain informed consent from patients or their care givers prior to undertaking procedures as appropriate to individual circumstances and barriers.
To communicate the results of normal and abnormal scans to patients and relatives, sensitively and with empathy. Ensure that information is clearly understood and assist in determining appropriate referral pathway to other health care professionals.
To promote good relations with other directorates and hospitals
To take part in Continuing Professional Development (CPD) and the department’s personal appraisal scheme.
c) MINIMUM REQUIREMENTS/ QUALIFICATIONS
Diploma in Radiography (Medical Imaging and Diagnostic Science) from a recognized institution
Higher Diploma in Ultrasound added advantage
2-3 Years working experience
Any other specialty certificate e.g. CT, MRI, Ultrasound
D. PERSONAL CHARACTERISTICS & BEHAVIOURS
Excellent customer handling skills.Strong leadership skills.Strong possession of general knowledge and current affairs.Excellent written and verbal communication skills.Ability to plan and build strong teamwork, work under pressure to maintain excellent customer experience.Excellent critical thinking skills.Good time management skills.
If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (Radiographer), your current and expected remuneration, testimonials and full contact details of 3 referees, to [email protected]. The application should be received not later than 5.00pm on 14th April 2025. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.
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