JOB SUMMARY:
Efficient system uptime and fraud real time monitoring on all alternate channels customer self-service platforms, review & timely intervention of any failing customer transactions and fast track escalation to relevant department of any customer complains on suspicious transaction activity using set fraud detection tools.
Timely escalation of the suspicious activities and downtime on alternate channels to the relevant stakeholders for resolution. Consistent excellent & proactive service to our customers on our channel applications to maintain excellent user experience.
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𝗦𝗲𝗺𝗮𝘀𝗼𝗰𝗶𝗮𝗹 𝗶𝘀 𝘄𝗵𝗲𝗿𝗲 𝗿𝗲𝗮𝗹 𝗽𝗲𝗼𝗽𝗹𝗲 𝗰𝗼𝗻𝗻𝗲𝗰𝘁, 𝗴𝗿𝗼𝘄, 𝗮𝗻𝗱 𝗯𝗲𝗹𝗼𝗻𝗴. We’re more than just a social platform — from jobs and blogs to events and daily chats, we bring people and ideas together in one simple, meaningful space.
