The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of ‘TEAM’ to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor.

Responsibilities

• Supervise day-to-day activities and assist in the food and beverage outlets
• Create innovative programs and promotions that drive revenue through increased guest patronage.
• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
• Execute and demand the team to execute the highest level of service and set-up standards at all times.
• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.
• Set an example in terms of service, products and guidance of the team that reflects the concept.
• Perform up selling for all items offered by the department as well as offering alternatives.
• Produce reports and analysis of the outlet and present report to your supervisor.
• Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Strictly monitor billing and credit transactions in the restaurant.
• Directing, coaching, and developing a team of committed hospitality professionals
• Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them.
• Manage the assigned restaurant matters stations allocation, ensure all billing procedures are strictly followed, food and beverage standards are adhered to so as to deliver against our commitment to responsible business practices.
• Aid in all financial budgeting operations to maximize profitability.
• Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Report incidents that require disciplinary actions immediately to the Head of Department.
• Prepare and review outlet’s operations manual updates annually in accordance with the Head of Department.
• Organise all required outlet specific trainings as described by the training department.
• Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Take charge of Food & Beverage department during the absence of the Food & Beverage Manager.
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

What we need from you

• Diploma/BA/BSc in Hospitality Management or related field.
• Minimum 3 to 5 years’ experience in managing a five star hotel Restaurants.
• Flexibility in working long hours and a willingness to cover shifts as needed
• Ability to multi-task, organize, and prioritize work.
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with all hotel staff.
• Ability to identify and delegate tasks effectively.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach always.
• Works in a safe, prudent and organized manner.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

About Us

Crowne Plaza Nairobi Airport is conveniently located a five-minutes’ drive from Jomo Kenyatta International Airport and The Nairobi Expressway toll station saving you valuable time and ensuring a stress-free journey with complimentary airport transfers on the hour.

Our 144 soundproof rooms, exquisite dining options, fully equipped meeting rooms, spa, rooftop pool and 24-hour gym, ensure an extraordinary journey where every moment is crafted to make your stay truly memorable.

We are the ideal hotel for stays in between long flights, on transit, or for a brief business meeting.

Apply Now