The Opportunity
What’s on the menu for your next career move? As our Food and Beverage Supervisor you could be leading the charge to ensure our guests enjoy a truly memorable experience – whether they’ve worked up an appetite for a full conference banquet or are just joining us for their favourite hot beverage in our restaurants and or Bar.
Responsibilities:
Every day is different, but you’ll mostly be:
- Creating a warm welcome for every single guest that sets the tone for their experience with us
- Directing, coaching, and developing a team of committed hospitality professionals
- Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them.
- Coordinating the assigned restaurant matters stations allocation, ensure all billing procedures are strictly followed, food and beverage standards are adhered to so as to deliver against our commitment to responsible business practices.
- Working closely with the Kitchen team so as to ensure timely delivery of guest meals.
- Supervise and ensure a courteous, professional and efficient service is provided to our guests at all times.
- Strictly monitor billing and credit transactions in the restaurant.
- Ensure strict comply to the beverage guidelines given by the hotel and management.
- Perform up-selling all items offered by the restaurant assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure all opening and closing procedures have been performed as established for the assigned outlet/Bar.
- Be knowledgeable to operate and navigate the existing POS system based on the trained responsibility level as assigned in the department.
- Undertake reasonable tasks and secondary duties as assigned by the Department Head.
- Be knowledgeable of all services and products offered by the hotel.
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to your supervisor immediately.
- Respond to any changes in the department as dictated by the department management.
- Coordinate scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned.
- Project at all times a positive and motivated attitude and exercise self-control.
- Report to to work on time wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the Hotel grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled and undertake to complete all assigned trainings with the scheduled completion time.
What we need from you
- Diploma/ Certificate in hospitality management
- Knowledge and experience in the use of Micros
- Computer literate and proficiency in Excel and Word.
- Two to three years experience in a similar position.
- Ability to identify and delegate tasks effectively.
- Excellent organizational and time management skills.
- Applies a professional, confidential and ethical approach at all times.
- Fluent in English speaking and a good grasp of reading, writing and basic maths.
- Able to work in a fast paced environment and can multitask
- Ability to remain calm and composed under pressure.
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
About Us
Crowne Plaza Nairobi Airport is conveniently located a five-minutes’ drive from Jomo Kenyatta International Airport and The Nairobi Expressway toll station saving you valuable time and ensuring a stress-free journey with complimentary airport transfers on the hour.
Our 144 soundproof rooms, exquisite dining options, fully equipped meeting rooms, spa, rooftop pool and 24-hour gym, ensure an extraordinary journey where every moment is crafted to make your stay truly memorable.
We are the ideal hotel for stays in between long flights, on transit, or for a brief business meeting.
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