We are the go-to gathering place—a dynamic spot where guests relax, meet, engage and recharge. Here, we do things the smart way, not just the way they’ve always been done before. We’re always thinking one step ahead, satisfying guests’ needs in unique, delightful and surprising ways, as they go through their day. We’re innovators in the hospitality business and experts at providing the experiences, care and amenities our guests want, all delivered with enthusiasm and pride. They can feel relaxed and confident because we’ve got everything covered.

And we’ve got everything covered for our colleagues as well. For our first Hyatt Regency in Nairobi, we are looking for a :

Front Office Agent

Front Office Agent are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You’ll be the face of Hyatt as a Front Office Agent.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.

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