ACADEMIC -ICT – Nairobi, Cemtral, Kenya – Internship

(ICT INTERN- 2023)

A LITTLE ABOUT US

Since 2015, Boma International Hospitality College (BIHC) has passionately trained and influenced young and aspiring hoteliers to shape one of the oldest industries since time.

We believe in offering life-long learning that is innovative, with hands-on-the-practical skills that can be utilized to offer solutions to our world’s most dynamic and ever-changing industry. This mantra has sailed us through to be a TVET Centre of Excellence for Hospitality Training and marks just the beginning of an incredible journey ahead.

We’re also rooted in our Purpose and guided by our Values, which include Professionalism, Passion, Growth and Timeliness.

We recognize that the only way we can achieve this Purpose is to work with and engage a diverse workforce that reflects the communities and industry we serve. By creating an inclusive work environment where all feel like they belong and are respected for their unique contributions to our mission, this purpose can easily shape into a reality.

In addition to the requirements below, we recognize that people come with diverse talents and experiences beyond the scope indicated and as such, we still encourage you to apply.

YOUR POSITION WITH BIHC: ICT INTERN

 HOW YOU WILL FIT INTO OUR MISSION

We pride in being a small community that ensures that every participant is known at an individual level in order to understand their specific needs and constantly assess that these needs are met. As an ISO 9001:2015 certified organization, we are keen to:

1. Demonstrate our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
2. Aim to enhance customer satisfaction through the effective application of systems, including processes for improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.

WHAT YOU WILL DO

As An ICT Intern you will be Providing 1st level support and solutions to day to day technical issues and challenges. Sensitize users on important routines in ICT.

YOUR KEY RESPONSIBILITIES:

1. Provide on call 1st level technical support to Staff, Faculty and Students as raised in the Ticket management system and related channels used for support requests such as telephone extensions. Unresolved issues to be escalated to supervisor where necessary. Document  technical Problems and Solutions on the knowledgebase system as guided by supervisor
2. Provide on call 1st level support to Faculty and Students on the available academics systems. Unresolved issues to be escalated to supervisor where necessary
3. Setup new user accounts for staff, students and faculty as instructed by the responsible office or supervisor
4. Prepare weekly reports to document status and progress of activities/tasks. Report should also include completed tasks. Set meaningful quarter and yearly objectives as guided by the department objectives.
5. Maintain a positive and professional relationship among affiliate companies to leverage on the synergies available related to professional work
6. Any other duties as assigned by the supervisor

THE   SKILLS   AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE

Minimum requirements:

Education and Experience:

• Minimum Bachelors in I.T / Computer Science or any other related in that field
• Certification in CCNA, N+ , A+ or related certificates will be added advantage
• Extensive knowledge of ICT Industry and current trends

Key Skills and Personal Attributes

1. Excellent Communication skills

2. Ability to solve technical problems or provide guidance on the appropriate solution

3. Ability to work under minimum supervision

4. Attention to details

5. Eager to learn

6. Time conscious

An absolute commitment to upholding the College Values. In particular, commitment:

• To prioritize the needs of Faculty, Staff & Students
• To act with integrity, authenticity & respect at all times
• To secure continuous improvement and excellence

HOW YOU CAN JOIN US:

Apply strictly through https://www.bihc.ac.ke/career or  https://www.redcross.or.ke/Careers   so as to reach us not later than Tuesday 22nd August 2023. Only shortlisted candidates will be contacted.  Recruitment will be on an ongoing basis until the position is filled.

Job disclaimer and notification: BIHC is an equal opportunity employer and does not charge / accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview.

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