Update your settings

iStore Power Bank Recall: What You Need to Know About the Fire Risk

Bought a power bank at the airport recently? You may want to double-check the model. iStore has issued an urgent recall of its Magnetic Wireless Power Banks due to a serious fire hazard. The company warns that its 5,000mAh model (IST-09991/W05) can overheat and ignite while charging, posing dangers of burns and property damage. The issue has already resulted in three reported incidents, including one minor injury and $15,000 in damage. If you're wondering whether your charger is affected or how to get a refund, here’s everything you need to know.

How to Identify the Recalled iStore Power Bank

Affected units include around 8,520 devices sold in the U.S. and 6,400 in Canada between February 2023 and May 2025. They were sold through airport vending machines and iStore's website, typically priced between $46 and $65. The recalled power banks have the iStore logo engraved on the front and the model number IST-09991/W05 printed on the back. Some may also display the iStore name above the model number. These units feature magnetic charging and a USB-C port for recharging. If your device matches this description, stop using it immediately.

How to Get a Refund for Your iStore Power Bank

To get your refund, iStore requests that you submit two photos to [email protected]. The first photo should show the front of the power bank with the word “recalled” written in permanent marker. The second photo should clearly display the model number on the back. While including a purchase receipt is encouraged, it is not required to receive your refund. Once verified, iStore will issue your refund and advise on safe disposal practices.

Why Airport Power Bank Purchases Can Be Risky

Consumers often assume that airport electronics come from trustworthy sources, but this recall serves as a cautionary tale. Even though brands like Anker or Ugreen are gaining popularity, they're still not household names, making iStore appear reputable by default. However, thousands of passengers unknowingly bought a high-risk item. Power banks on flights pose an even greater concern due to the strict regulations around lithium batteries and their history of causing fires mid-air. Moving forward, prioritize purchasing from well-known, safety-certified brands to avoid hazardous surprises.