About Me
Customer Support Specialist with 5+ years of experience in technical troubleshooting, process optimization, and multilingual community engagement.
Proficient in ITSM frameworks (ITIL-certified), CRM platforms (Zendesk, Salesforce), and data-driven social media strategies. Adept at resolving escalated
technical issues, improving team productivity by 25%, and increasing customer satisfaction scores to 98%. Fluent in English and Spanish.
