About Me
I am Shaib Makokha, a dedicated and conscientious professional with a rich background in customer service and data collection roles. Hailing from Nairobi County, Kenya, I have spent several years refining my skills and cultivating a strong work ethic to provide exceptional support and assistance to individuals and organizations.
My journey in customer service has equipped me with the ability to handle diverse inquiries and resolve complex issues. I am passionate about ensuring that customers not only receive answers to their questions but also experience a positive and empathetic interaction. My experiences at companies like Standard Focus Outsourcing, iSON Xperiences, Adept Technologies, and Horizon Contact Centers have instilled in me the importance of maintaining clear communication and upholding ethical standards.
Beyond my customer service roles, I have volunteered as a Remit-Kenya Enumerator, where I engaged with local communities, collected vital data, and educated individuals on health and hygiene practices.
I am not only a professional who values attention to detail and delivering comprehensive solutions, but also a continuous learner who seeks to keep pace with industry trends and emerging technologies. My linguistic skills in English and Swahili enable me to effectively communicate and connect with diverse audiences.
In addition to my career, I am deeply committed to ethical and culturally sensitive practices, ensuring that the rights and privacy of individuals are respected in all interactions. I am excited to bring my skills, passion, and commitment to my work, and I look forward to embracing new opportunities and challenges to further enrich my professional journey.
