Key Account Manager
AfricaSokoni, Nairobi, Kenya
2019 - 2023
Nairobi, Kenya
Duties and Responsibilities:
Retaining top customers and nurturing those key relationships over time.
Developing a solid and trusting relationship between major customers and the company.
Resolving key customer issues and complaints.
Developing a complete understanding of key account needs.
Anticipating key account changes and improvements.
Collaborating with the sales team to maximize profit by up-selling and cross-selling.
Expanding relationships and bringing in new customers.
Meeting all customer needs and deliverables according to proposed timelines.
