Position: Virtual Customer Support Agent (Chat)

Date Posted: October 29, 2025

Industry: Customer Service / Remote Support

Employment Type: Full Time

Experience: Previous experience in customer service, support, or related field

Qualification: Estimated Qualification like High School Diploma or Equivalent; additional certifications in customer service or related fields are a plus

Location: Los Angeles, CA, United States – REMOTE

Company: The Ward Team

Description:
The Ward Team is seeking a friendly, adaptable, and detail-oriented Virtual Customer Support Agent to join our growing remote team. This role is perfect for someone who thrives in a dynamic remote environment and is passionate about delivering exceptional support through chat, email, and phone.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via chat, email, and phone.
• Resolve customer issues efficiently while ensuring a positive experience.
• Maintain accurate records of customer interactions in the company’s CRM system.
• Collaborate with internal teams to address customer concerns and feedback.
• Assist in identifying process improvements to enhance the customer experience.
• Stay up to date on product knowledge, company policies, and best practices.

Required Skills & Qualifications:

• Previous experience in customer service, support, or related field.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and high attention to detail.
• Comfortable working independently in a remote environment.
• Proficient in using computers, CRM software, and communication tools.
• Ability to manage multiple tasks efficiently and meet deadlines.

Preferred Qualifications:

• Experience in virtual or remote customer support roles.
• Familiarity with support ticketing systems and live chat platforms.
• Multilingual skills are a plus.

Work Schedule:

• Flexible full-time hours with availability to work across different shifts.

Why Join Us:

• Fully remote, flexible work environment.
• Opportunity to grow with a supportive team.
• Competitive pay and benefits (if applicable).