Service Advisor (Heavy Commercial)
Posted:
Company Details
Industry:
Consulting
Description:
Based in Nairobi, Kenya, Summit Recruitment & Search Africa has been the leading African Recruitment and Search Agency, delivering world class Talent Sourcing, Executive Search, Recruitment and HR Solutions across the continent. Our expertise spans across all regions of Africa, including Northern Af…
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Job Details
Job Type:
Contract
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Engineering
Job Description
Key Responsibilities
- Serve as the primary point of contact for customers, managing service and repair requests for commercial vehicles
- Accurately capture vehicle issues, prepare job cards, and provide repair and maintenance advice with cost estimates
- Plan, schedule, and coordinate workshop activities to ensure efficient workflow and timely service delivery
- Liaise with technicians and parts departments to support diagnostics, repairs, and parts availability
- Monitor job progress, prioritize urgent cases, and provide regular updates to customers
- Handle breakdown coordination and field service support to minimize vehicle downtime
- Ensure high customer satisfaction by managing inquiries, resolving complaints, and promoting additional services and maintenance solutions
Key Qualifications
- A Bachelor’s or Diploma in Automotive Engineering, Mechanical Engineering, or a related field
- 3–5 years’ experience in a similar role within the automotive industry
- Proven experience handling commercial vehicles (trucks, buses, pickups, or fleet operations)
- Strong technical knowledge of vehicle systems, diagnostics, and repair processes
- Proficiency in workshop management systems and basic computer applications
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