Job Title: Reservation Agent (Day Shift / Night Shift)

Company: Airbetter Holiday Homes LLC
Location: Dubai, UAE
Employment Type: Full-Time
About Airbetter

Airbetter Holiday Homes manages premium short-term rental properties across Dubai. We provide hotel-level guest service, seamless check-in experiences, and fast issue resolution to ensure excellent stays and strong ratings.

Role Overview

We are hiring two experienced Reservation Agents, one for Day Shift and one for Night Shift, to manage reservations, guest communication, and daily booking operations across multiple online travel platforms (OTAs). This role requires strong hotel or short-term rental experience, excellent guest handling skills, and confidence in managing urgent requests such as relocations, late check-ins, and service recovery.

Key ResponsibilitiesReservations & Channel Management

• Manage reservations from Airbnb, Booking.com, Expedia, Agoda, and other OTAs.
• Handle booking modifications, cancellations, extensions, and special requests.
• Ensure pricing, availability, and calendar accuracy across all channels.
• Coordinate closely with housekeeping and operations teams to ensure smooth turnovers.

Guest Communication & Support

• Respond promptly and professionally to guest inquiries via phone, email, WhatsApp, and OTA messaging.
• Support guests with pre-arrival, check-in, stay assistance, and check-out instructions.
• Maintain high service standards and contribute to improving guest reviews and satisfaction.

Check-ins / Check-outs / Relocations

• Coordinate early check-ins, late check-outs, and special check-in arrangements.
• Handle guest issues efficiently (maintenance concerns, complaints, booking errors).
• Manage guest relocations when needed, including finding alternative units and arranging logistics.

Reporting & Documentation

• Update internal systems with accurate guest notes and incident details.
• Report recurring guest issues or operational problems to management.
• Ensure proper handover between shifts with clear updates for pending tasks.

Requirements

• Minimum 1–2 years experience in hotel reservations, front office, or holiday homes operations (mandatory).
• Strong knowledge of OTAs / channel operations and guest handling.
• Experience with check-in/check-out processes and managing relocations or service recovery.
• Excellent written and spoken English (additional languages a plus).
• Ability to stay calm under pressure and handle urgent issues professionally.
• Available to work shifts (Day / Night).
• Based in Dubai or able to join immediately preferred.

Skills & Competencies

? Strong guest service and communication skills
? Multitasking and fast response ability
? Problem-solving & decision-making
? Attention to detail with bookings and notes
? Team coordination with operations teams

Shift Details

• Day Shift Reservation Agent: (Example: 9AM – 6PM)
• Night Shift Reservation Agent: (Example: 6PM – 3AM or 10PM – 7AM)

(Shifts can be adjusted depending on operational needs.)

What We Offer

• Competitive salary (based on experience)
• Performance-based growth opportunities
• Dynamic hospitality environment with a strong operations team
• Training and support to excel in short-term rental operations

How to Apply

Please send your CV with the subject line:
“Reservation Agent – Day Shift” or “Reservation Agent – Night Shift”
Email: [email protected]
Or WhatsApp: +971 54 558 8490

Job Type: Full-time

Pay: AED2,500.00 - AED5,000.00 per month