The Digital Payments Coordinator will work under the direct supervision of the Technical Director-Programs, as a member of the Technical Matrix Team, while providing support to Country Managers and country level teams, and the Monitoring, Evaluation, Research, Accountability and Learning (MERAL) team.

KEY RESPONSIBILITIES:

Technical Assistance & Advisory:

• Provide tailored technical support to partners (mobile money providers, banks, fintechs, agri-techs) to design, test, and scale incentives and pathways to drive inclusive rural payments and other financial solutions.
• Collaborate with the technical team to identify and select engagements in line with the focus areas of the program.
• Engage in the development of all partner relationships and product planning roadmaps related to digital payments and related focus areas of individual projects.
• Support the integration of climate-smart, gender-responsive, and youth-inclusive approaches into digital payment solutions.

Partnership & Ecosystem Engagement:

• Build and manage strong relationships with financial and non-financial service providers, regulators, donors, and ecosystem actors to drive collaboration.
• Attend industry working groups, ecosystem dialogues, and external forums to influence and shape inclusive digital payment ecosystems.
• Identify opportunities for strategic partnerships to accelerate access to finance and technology for smallholder farmers and other players in the digital ecosystem.

Thought Leadership & Learning:

• Document and disseminate learnings, case studies, and success stories from AgriFin’s digital payments-related work.
• Contribute to programme research, publications, blogs, communications and learning activities and events (including AgriFin Learning Event).
• Track global and regional trends in digital payments and translate insights into program strategies and partner support.
• Active contribution on thought leadership spaces, highlighting innovations and lessons from Africa’s payment ecosystems.

Program Representation & Reporting:

• Support monitoring, evaluation, research, accountability and learning (MERAL) efforts by defining and tracking relevant metrics.
• Ensure that programming works within Mercy Corps’ M4P rubric for agricultural and financial inclusion programming.
• Ensure compliance with Mercy Corps’ and donor guidelines across all payments-related programming.

Personal learning and development:

• Develop and implement a learning and development plan for yourself to ensure continuous improvement and growth in line with your performance goals and Mercy Corps commitment to organizational learning that allow as you to dedicate 5% of your working time to learning.

Adherence to Policies and Procedures:

• Personal conduct should always be professional and respecting local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
• Accountability to participants - Mercy Corps team members are expected to support all efforts towards accountability, specifically to program participants and to international standards guiding international development work, while actively engaging ecosystem as equal partners in the design, monitoring and evaluation of our field projects.
• Diversity and Inclusion - responsibility to create a positive culture and to safeguard equity, inclusion, dignity, and respect for all. Each employee is expected to be a role model for others and ensure alignment with MC diversity and Inclusion values.

KNOWLEDGE AND EXPERIENCE:

• Advanced degree in Finance, Economics, Business, Technology, International Development, or a related field (or equivalent professional experience).
• 5–7 years of professional experience in digital payments, fintech, financial inclusion, or related sectors, with at least 5 years working directly in Africa or other emerging markets.
• Proven track record of designing, implementing, or scaling digital financial services (DFS) solutions, particularly in rural contexts.
• Demonstrated experience working with mobile money providers, banks, fintechs, or agri-tech companies.
• Strong understanding of payment infrastructure, interoperability, agent networks, payment flows and value chains and last mile distribution models.
• Experience engaging with regulators, industry bodies, or development partners on financial inclusion and digital finance.
• Excellent project management and partner engagement skills, with the ability to manage multiple priorities in dynamic environments.