Posted:Mon at 10:52 AM
By:Hiring Kenya
Company Details
Industry:
Hospitality
Description:
At Severin Sea Lodge, sustainability is more than a commitment โ itโs a way of life. From conserving water and energy to supporting local suppliers and eco-friendly initiatives, we strive to protect Kenyaโs natural beauty for generations to come. Every guest who stays with us becomes part of this shared journey towards a greener, more sustainable future โ where luxury and responsibility exist in perfect harmony.
The story of Severin Sea Lodge began with a vision: to create a space where nature's beauty meets the warmth of Kenyan hospitality, a place where every guest could find peace and excitement in the lap of luxury without losing the essence of Africa.
Our founders, inspired by their own love for Kenya's rich culture and breathtaking landscapes, laid down the roots of this vision in the early 1970s. Today, Severin Sea Lodge stands as a testament to their dream, continually evolving to meet the future with sustainable practices and innovative hospitality.
From the tranquility of our SPA & Wellness center to the adventure of our curated excursions, every aspect of Severin Sea Lodge is designed with your experience in mind.
Whether you're soaking up the sun by our pools, dining under the stars at our restaurants, or exploring the local culture through our tours, we're here to ensure your stay is nothing short of magical.
Nestled on the sun-kissed shores of Mombasa, Kenya, Severin Sea Lodge is not just a destination but a haven where the heart of East African hospitality beats with a rhythm of its own.
Nestled on the sun-kissed shores of Mombasa, Kenya, Severin Sea Lodge is not just a destination but a haven where the heart of East African hospitality beats with a rhythm of its own.
Job Description
Department: Front Office
Reports To: General Manager
About the Role:
We are seeking an experienced and highly organized Front Office Manager to oversee and coordinate all Front Office operations. This role places particular focus on ensuring seamless collaboration between Reception, Reservations, and Guest Relations, guaranteeing a smooth guest journey from pre-arrival to departure. The ideal candidate will be a strong communicator with proven leadership and exceptional guest-service orientation.
Key Responsibilities:
- Coordinate and supervise all units under the Front Office for smooth, efficient operations.
- Ensure seamless check-in/check-out, accurate reservations, and high-quality guest relations.
- Monitor guest feedback and implement service improvements.
- Collaborate with Housekeeping, F&B, Security, and Maintenance to ensure exceptional guest experience.
- Lead, train, and motivate Front Office staff to maintain professional standards.
Qualifications & Requirements:
- Higher Diploma or Degree in Hospitality Management or related field
- Minimum 3-5Yrs experience in FO Operations with at least 3Yrs in a supervisory or Managerial role in a 4* or 5* Hotel
- Strong leadership, communication and interpersonal skills
- Excellent problem-solving & decision making abilities
- Proficiency in Hotel PMS System in place
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
Contact Information
