Position: Telesales Specialist – Healthcare Clinics

Date Posted: December 8, 2025

Industry: Healthcare / Clinics / Customer Service

Employment Type: Full Time

Experience: Minimum 2 years

Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates (may be required to work on-site in Oman based on clinic needs)

Company: IRABT

Description:
 
A well-established clinic group in Dubai is recruiting a motivated Telesales Specialist to join their patient-facing team. This role is ideal for someone with prior clinic or call-centre experience who can professionally convert enquiries into appointments while maintaining high standards of patient care and communication.

Key Responsibilities:

• Patient Engagement: Proactively reach out to prospective and existing patients by phone to understand their needs and recommend appropriate clinical services.
• Inbound Enquiries: Handle incoming calls courteously, provide accurate information about treatments, appointments and current promotions.
• Sales Targets: Achieve daily and monthly telesales KPIs, including bookings, conversions and follow-ups.
• CRM Management: Log and maintain detailed records of all patient interactions in the clinic CRM or management system.
• Customer Care: Deliver excellent after-call service and follow up on pending leads, missed appointments and ongoing treatment plans to maximise conversions.
• Cross-Team Coordination: Work closely with reception, sales and clinical teams to ensure a seamless patient experience.
• Patient Education: Assist in explaining available medical services and answering basic queries when required.

Candidate Profile & Requirements:

• Experience: Minimum 2 years working in telesales, call centre, patient coordination or similar role—healthcare clinic experience is mandatory.
• Communication: Excellent verbal communication skills and strong active listening ability.
• Targets: Proven track record of meeting or exceeding telesales or booking targets.
• Systems: Familiarity with CRM systems or clinic management software is advantageous.
• Attributes: Patient, confident, highly organised and able to manage different patient personalities professionally.
• Work Environment: Comfortable working in a fast-paced, target-driven clinic setting; willing to work on-site in Dubai or Oman when required.

What We Offer:

• Opportunity to work with an established clinic and build a career in healthcare sales.
• A collaborative team environment focused on quality patient care and performance.