Key Responsibilities

• To know and observe the credit policies of Villa Rosa Kempinski and Olare Mara Kempinski.
• Process the daily transfer from guest ledger (accruals) to city ledger of all invoices and credit card payments promptly.
• To monitor the postmaster accounts ensuring that the opening of those accounts are approved and they are closed within the stipulated time.
• To check if all daily City Ledger folios are received from Front Office.
• To check that room rates charged to travel agents are in accordance with their contracts.
• To ensure that group billings are completed as per contract.
•  To ensure that all folio transfers are approved and routed to correct customer.
• To ensure accuracy of all charges and credits posted to the individual accounts.
• To check if the invoices are attached with proper covering details e.g. commitment letter, LPO/PO/LSO, vouchers, or any other relevant documents supporting the charges before dispatching them to customers.
• To maintain the records i.e. scanning copies of all invoices, supporting documents, statements, filing etc.
• To check the balances of account receivables to ensure that all figures are accurate and tied to related accounts.
• To balance all house accounts on a weekly basis.
• To investigate disputed charges and to follow up on queries received by City Ledger Customers and credit card customers.
• To reconcile payments and open invoices.
• To maintain ongoing detailed documentation of all collection efforts for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write- off.
• To update approved credit customers in Opera AR, ensuring the credit application forms are current and up to date.
• To contact delinquent accounts and try to collect money in the shortest delay possible.
• To report to the Credit Manager all matters affecting credit and collection.
• To monitor and maintain supporting documents of all advance deposits.
• To reconcile and allocate credit cards.
• To reconcile and allocate Mpesa payments.
• To answer client’s queries promptly, professionally and efficiently.
•  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the
•  Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually always wearing the correct uniform and name tag.

Skills, Knowledge and Expertise

• CPA (K).
• Bachelor’s degree or diploma in accounting or any related field.
• At least 3 years’ experience in a similar position and one year experience in finance and accounts management.
• Excellent oral and communication skills. 
• Computer literate with in-depth knowledge in Microsoft Office products and accounting softwares.
• Must have good organizational and time management skills.
• Ability under pressure with minimum supervision and coordinate tasks to meet deadlines. 
• Applies a professional, confidential and ethical approach at all times.
• Team player with excellent interpersonal skills.
• Ability to handle high volume with attention to detail.