Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Whether you are an employer seeking skilled talent to fuel productivity in your organization or a job seeker pursuing your dream job and a fulfilling career, we are your Staffing Team, and we are committed to your success. Gap Recruitment has the technical capacity to find the right resource for any of your vacancies, but we know it takes more than a skill set to get the job done. We focus on understanding your specific needs, culture, beyond just technical skills, and we maintain close relationships with the professionals in our databases, enabling us to find the right fit for both parties in record time.
Job Description
Key Responsibilities:
- Lead and manage the Resulting Team to ensure high accuracy and rapid turnaround times in bet settlement.
- Oversee the Sportsbook UAT Team to ensure optimal user experience across all sportsbook platforms.
- Manage daily sportsbook operations including market creation, pricing validation, odds monitoring and settlement workflows.
- Monitor trading activity, risk exposure and operational performance.
- Liaise with external trading service providers to maintain data integrity and timely odds delivery.
- Collaborate with Marketing, CRM, and Design teams to plan, develop, and execute sportsbook campaigns and promotions.
- Coordinate the onboarding and rollout of new sports, leagues, events, and betting markets.
- Support gamification, loyalty programs, and customer engagement initiatives.
- Ensure all sportsbook operations adhere to regulatory and licensing requirements.
- Maintain strong processes for responsible gaming, data audits, and accurate reporting.
- Track and interpret regulatory developments across markets and advise on necessary adjustments.
- Partner with Product, Tech, BI, Marketing, and Customer Experience teams to identify operational gaps and implement data-driven improvements.
- Provide insights on sportsbook trends, user behaviours and competitive landscape.
- Support enhancements to the sportsbook customer journey and platform experience.
- Track and analyze key sportsbook KPIs including turnover, GGR, margins, bet volumes, and customer behaviours.
- Identify inefficiencies in processes and recommend continuous improvements.
- Prepare structured operational and performance reports for leadership.
Job Requirements:
- Minimum 5 years of experience in sportsbook operations, trading, or product management.
- Strong leadership skills with ability to manage large-scale operations.
- Strong understanding of sportsbook mechanics, betting markets, odds creation, and settlement processes.
- Knowledge of betting behaviour across Kenya and African markets.
- Proficiency in Excel, BI tools, and data analytics.
- Strong understanding of regulatory standards and responsible gaming practices.
- Excellent planning, organisation and prioritisation skills.
- Analytical and detail-oriented with strong problem-solving skills.
- Effective communicator with strong collaboration and stakeholder management skills.
- Passion for sports, betting, and creating exceptional user experiences.
Salary: Ksh. 40,000
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
