Posted:2 hours ago
By:Hiring Kenya
Company Details
Industry:
Farming
Description:
Sidai is a fully vertically-integrated company supplying quality livestock and crop inputs and training to farmers and pastoralists across Kenya. The company operates through a network of branded, professionally-staffed, company-managed and franchised retail outlets, stockists and field staff. Sidai has a unique โlast-mileโ service delivery model that also reaches pastoralists and farmers in remote and under-served locations. To date, Sidai has established 11 Company Run Stores (CRS), 72 franchisees, and has 45 field-based staff on motorbikes, providing last-mile distribution and extension services. Sidai sells to a further 500 stockists through its wholesale business. Sidai currently supplies products & services to over 201,367 farmers and emphasizes the for them to prevent problems through good nutrition, vaccination and management. Sidai has 16 Sidai Branded Products (62 Stock Keeping Units (SKU)) registered and in the market and a pipeline of new products and technology
Job Description
Key Responsibilities
- Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels.
- Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary.
- Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing.
- Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience.
- Gather customer insights through calls and interactions, providing feedback to management to drive service improvements.
- Support sales initiatives and provide the "voice of the customer" in meetings, tracking customer interactions and trends.
Qualifications & Skills
- College Diploma or equivalent in a relevant field.
- Proven experience in a customer-facing role (retail, hospitality, call center, etc.).
- Excellent verbal and written communication skills.
- A patient, empathetic, and positive attitude.
- Basic computer literacy and comfort with learning new systems.
- Proficiency in Excel and PowerPoint.
- Strong problem-solving, and interpersonal skills.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
Contact Information
