• We are seeking a passionate IT Intern to join our team in Nairobi, Kenya. This role offers a unique opportunity to gain valuable experience in a fast-paced environment while supporting our critical work with children.

Responsibilities:

Technology Innovation (10%) 

• Collaborate with staff to identify needs for new or improved IT systems.
• Document existing and new systems clearly and efficiently.
• Assist with implementing and troubleshooting IT innovations.

End User / Technical Support (60%) 

• Provide daily IT support to staff on computers, applications, and IT systems.
• Develop training materials and conduct training sessions on hardware and software usage.
• Troubleshoot and resolve technical issues via email, phone, and other communication methods.
• Perform preventive and corrective maintenance on desktops, laptops, scanners, projectors, and network equipment.
• Support IT security and data protection training.
• Assist with deployment of new systems and applications within the Nairobi office.

IT Helpdesk (30%) 

• Use the internal IT incident reporting system to log and manage support requests.
• Document issues raised and actions taken for resolution.
• Escalate major hardware, software, or equipment problems to vendors or technicians.
• Ensure timely resolution of support tickets within established KPIs.

Qualifications & Experience

• Minimum Advanced Diploma or Degree in Information Technology or a related field.
• Familiarity with User Experience (UX) Research & Design and Design Thinking Process (a plus).
• Passionate about Business Process Automation, Analytics, and/or innovation.
• Experience with one or more general-purpose programming languages.
• Basic knowledge of visualization tools like Power BI (a plus).
• Familiarity with Microsoft Platforms (SharePoint, Power Apps).
• Basic understanding of System
•  Administration and Networking.