Information Technology Intern

Location: Nairobi, Kenya

Category: Information Technology, Internship

Employment Type: Internship

Education: Diploma

Salary: Discuss During Interview

Job Summary

We are seeking a dynamic and motivated Information Technology Intern to join our team in Nairobi, Kenya. As an IT Intern, you will provide essential support to our IT department, assist with network maintenance, and help with software setup. This internship is an excellent opportunity for individuals looking to gain hands-on experience in a non-profit organization.

Key Responsibilities

• Assist with IT support tasks including troubleshooting software and hardware issues.
• Help maintain the organization's network infrastructure.
• Assist in setting up and configuring software applications for staff.
• Provide support for IT-related projects and initiatives.
• Document IT processes and procedures.
• Participate in team meetings and contribute to IT strategy discussions.

Technology Innovation (10%) 

• Collaborate with staff to identify needs for new or improved IT systems.
• Document existing and new systems clearly and efficiently.
• Assist with implementing and troubleshooting IT innovations.

End User / Technical Support (60%) 

• Provide daily IT support to staff on computers, applications, and IT systems.
• Develop training materials and conduct training sessions on hardware and software usage.
• Troubleshoot and resolve technical issues via email, phone, and other communication methods.
• Perform preventive and corrective maintenance on desktops, laptops, scanners, projectors, and network equipment.
• Support IT security and data protection training.
• Assist with deployment of new systems and applications within the Nairobi office.

IT Helpdesk (30%) 

• Utilize the internal IT incident reporting system to log and manage support requests.
• Document issues raised and actions taken for resolution.
• Escalate major hardware, software, or equipment problems to vendors or technicians.
• Ensure timely resolution of support tickets within established KPIs.

Requirements

• Diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of IT support and network maintenance.
• Familiarity with software setup and configuration.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and the ability to work well in a team.
• Willingness to learn and adapt to new technologies.

Perks and Benefits

• Gain valuable hands-on experience in a reputable non-profit organization.
• Opportunity to work with a diverse and dedicated team.
• Contribute to meaningful projects that improve children's lives.
• Professional development and mentorship opportunities.

Join Us

If you are passionate about technology and eager to make a difference in the world, we encourage you to apply for the Information Technology Intern position at Save the Children. Bring your skills and enthusiasm to a team that is dedicated to creating a brighter future for children globally.