Posted:Fri at 1:43 PM
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometricย Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and Outsourcing Agency in Kenya, and the whole of Africa, is our systematic approach and listening to our clientsโ recruitment and payroll needs. We've offered and will continue offering appropriate solutions to our clients. We only forward candidates within the clientโs specification. As a Recruitment firm, integrity and value are key elements of our Recruitment, Staff Outsourcing, Payroll Management, and HR Consultancy services. We deliver to our promise to our clients within a 3-day deadline. This is enhanced by our dedicated team of recruitment, screening, and management experts.
Job Description
- As a Battery Swapping Executive, you will be responsible for charging and swapping batteries at the assigned stations, ensuring prompt and efficient service delivery while maintaining high standards of customer satisfaction.
KEY DUTIES AND RESPONSIBILITIES
- Provide satisfactory customer service at the assigned swapping station, completing battery swaps within 2 minutes.
- Report customer escalations to the supervisor promptly for resolution.
- Report to the supervisor on station visits and any issues related to batteries, chargers, or safety materials.
- Provide daily reports to the supervisor before and after duty, including attendance, power consumption, and shift summaries.
- Monitor and report on battery requirements based on increased swaps.
- Conduct daily quality checks on the station.
- Assist customers with using the app for swapping and provide necessary tech support.
- Undertake additional responsibilities as required based on work requirements.
EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS
- KCSE/ Vocational technical training or a related field.
- Previous experience in a customer service role is preferred.
- Basic knowledge of electric vehicle charging systems is a plus.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Attention to detail and ability to follow instructions.
- Willingness to work flexible hours.
Salary: Discuss During Interview
Education: Others
Employment Type: Full Time
