Posted:Thu at 10:35 AM
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Human Asset Consultants Ltd was founded in August 2008 and is a Human Resources consultancy firm that was inspired by the belief that the success of any entity begins with discovering, developing and nurturing the skills, potential and talent of any human being. The Human Resource is the most important Asset in any organization and thus, deserves special focus and attention, tailor made to suit specific situations and environment. Over time, other team members have come in with competences and experiences in various sectors including the Banking, Manufacturing, Micro-finance, Hospitality, Finance and Insurance, Government Institutions, NGOs among others. They have brought in real world practical experiences gained. Most of our consultants have spent time conducting and managing a wide range of consulting and management assignments with the local and international firms. It is on this basis, that we hope to take this wonderful journey with you on helping you discover the full potential of your most important a
Job Description
- Our client is looking for Customer Service Agents. The Main Objective of this role will be to co-ordinate and communicate with customers to achieve the objective of the organizations.
Responsibilities:
- The customer Service Agent will work closely with customers to communicate and co-ordinate work related activities in order to achieve the company’s objectives.
- You will also be required to build trust and relationships with customers to ensure customer retention.
- You will be required to keep accurate records as well as investigate and resolve any complaints.
- Please note that selected candidates will undergo a training for one week before commencing their duties.
Requirements
Required Qualifications and Competencies:
- Bachelors Degree in any business-related field
- Proficiency in Computer
- 1 years’ experience
- 30 WPM typing speed
- Strong verbal and written communication skills in English and in Kiswahili
- Knowledge of Computer skills
- Negotiation and conflict resolution
- Ability to work under pressure and independently
- Ability to work in shifts
- Female candidates are encouraged to apply.
Benefits
- 1 week training before you commence the assignment
Desired Skills and Experience
- Good Communication skills
- Attention to detail
- Ability to work under pressure and indepently
- Ability to work in Shifts
- Negotiation and conflict resolution
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
