Welcome to Battmobile, UAE’s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.

Job Purpose:

To monitor and manage all Service Advisor (SA) WhatsApp accounts and Genesys Calls, ensuring timely responses to customer messages and Calls and smooth communication after SA duty hours and During duty Hours. The agent will also support with basic data entry and operational updates.

Key Responsibilities:

• Monitor cloned WhatsApp accounts of Service Advisors.
• During SA duty hours, ensure no customer message is missed, remind SA to respond if needed.
• After SA duty hours, handle all incoming WhatsApp messages and Calls respond to customer queries, and share relevant updates.
• Record and update enquiry details, lead status, and customer information in the system.
• Escalate urgent or unresolved issues to the concerned SA or supervisor.
• Perform data entry and administrative support tasks as assigned.
• Maintain confidentiality and professionalism while managing customer communication.
• Requirements
• Minimum 1 year of experience in customer service, WhatsApp/chat support, or similar communication based role.
• Strong written communication skills in English.
• Good attention to detail and ability to multitask.
• Basic computer and data entry skills (Excel, CRM, or related tools).
• Willingness to work late shifts.

Preferred Qualities:

• Familiar with automotive service operations or customer service background.
• Quick learner with strong accountability and responsiveness.
• Ability to work independently and in coordination with multiple departments.

Benefits:

• Company Visa
• Paid Leave & Airfare
• Medical Insurance

How to Apply:

If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to [email protected] Please include the position title in the subject line of your email. We look forward to hearing from you!

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month