Responsibilities

• Identify new business opportunities – including new markets, growth areas, trends, customers, products and services through market surveys, internet searches, activation of networks and referrals;
• Map trendsetter ideas by researching industry and related events, publications and announcements;
• Understand the target markets e.g. industry, company, project, company contacts and which market strategies can be used to attract clients;
• Screen potential business deals by analyzing market strategies, deal requirements, potential and financials; evaluating options; resolving internal priorities; and making recommendations;
• Have an in-depth knowledge of business services/products and value proposition and communicate new service/product to prospective clients;
• Plan sales campaigns and create a sales pipeline;
• Proactively respond to RFP’s, tenders, and develop sales in new sales territories;
• Develop quotes and proposals for potential clients;
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations;
• Foster, develop and maintain relationships with existing clients and business partners identifying opportunities for growth or increasing client base;
• Undertake customer service initiatives, build superior customer experience and brand loyalty, a good track record and a great reputation for the company;
• Analyze customer base and current sales strategies and identify opportunities to increase efficiency and profitability;
• Attend exhibitions, trade fairs and position the business brand;
• Brainstorm, discuss promotional strategy and activities with the business development team;
• Manage records of sales, revenue and other important data;
• Train business development team members and arrange in liaison with HR external training where appropriate;
• Write necessary reports and provide management with feedback.

Requirements

• Bachelor’s Degree in Business Development/Sales and Marketing or a relevant business course;
• Minimum of eight (8) years’ relevant experience gained from a reputable organization with at least three (3) years in a contact centre environment;
• Demonstrable business analysis experience;
• Background in banking or insurance is highly desired;
• Able to manage, guide and lead subordinates to ensure appropriate processes are being used;
• Strong commitment to the principles underpinning good governance and sound financial management.