PURPOSE OF THE JOB

The Branch Manager is responsible for achieving business growth by meeting business targets. This involves managing and developing the branch through the distribution channels within the branch with the aim of achieving product targets, enforcing effective credit control, delivering of set loss ratio and building and maintaining customer relationships

KEY RESPONSIBILITIES

•  Building and strengthening business relationships with existing and prospective intermediaries to achieve the set revenue targets.
•  Developing and constantly updating underwriting service standards and manuals in line with the customer service charter.
•  Achieving branch service standards within set turnaround times.
•  Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio.
•  Implementing the company’s credit policy as per the set guidelines.
•  Managing the implementation of internal and external audit and risk recommendations within the agreed timelines.
•  Exploring opportunities presented by the market and to guide the company in developing innovative products and solutions that respond to customer needs.
•  Supervising unit managers to ensure sales activities are undertaken regularly to ensure optimal performance of all units.
•  Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations.
•  Developing departmental budget and business plans to achieve the set company targets.
•  Entrenching performance-based culture among departmental staff in line with their set KPIs and departmental targets.
•  Training, coaching and mentoring of staff/DSFs/Independent Agents in order to improve performance and cohesion within the department and achievement of set productivity levels.
•  Implementing interdepartmental SLA in liaison with other departmental heads.
•  Participating in management meetings, projects and committees as assigned.
•  Develop business from intermediaries including tied agents and brokers to ensure set targets are met.
•  Recruit managers who to drive the sales production for the direct sales force to achieve set targets.
•  Ensure all our intermediaries are updated with product knowledge through structured product training to drive update of the companies’ products.
•  Ensure our intermediaries are well motivated and retention levels are high to meet the set retention and minimum attrition targets.
•  Identify, target and penetrate niche markets by creating awareness of Pacis products within niche markets.
•  Promote a positive image of the company through excellent service delivery.
•  Play active role in carrying our CSR activities within the branch networks.
•  Any other duty as may be assigned from time to time

KNOWLEDGE AND EXPERIENCE
Qualifications:
Minimum Academic Qualifications

•  Bachelor’s Degree in business administration or related field.

• Professional Qualifications

  •  Full professional qualification - AIIK, ACII

  Experience

  •  Five (5) years’ experience in a similar role

  Knowledge

  •  Understanding of insurance industry

  SKILLS AND COMPETENCIES

  •  Good leadership skills.
  •  Excellent negotiation & persuasion skills.
  •  Tenacious and resilient.
  •  Ability to motivate and keep focused team.
  •  Good networking and interpersonal skills.
  •  Excellent oral and written communication skills.
  •  Results oriented.
  •  Able to work with minimum supervision.
  •  Knowledgeable about the market.
  •  Good appreciation of general insurance products and landscape.