Posted:5 hours ago
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and Outsourcing Agency in Kenya, and the whole of Africa, is our systematic approach and listening to our clients’ recruitment and payroll needs. We've offered and will continue offering appropriate solutions to our clients. We only forward candidates within the client’s specification. As a Recruitment firm, integrity and value are key elements of our Recruitment, Staff Outsourcing, Payroll Management, and HR Consultancy services. We deliver to our promise to our clients within a 3-day deadline. This is enhanced by our dedicated team of recruitment, screening, and management experts.
Job Description
- The RSA Technician (Licensed Technician Rider) is a critical frontline role within Spiro Kenya’s aftersales operations. The technician will be part of the 24-hour Roadside Assistance (RSA) team, providing on-call support to Spiro riders in need of emergency technical help, repairs, or basic maintenance in the field. This role requires a licensed motorbike rider with strong technical skills, excellent customer handling, and the ability to troubleshoot and resolve electric vehicle (EV) issues on-site, day or night.
KEY DUTIES AND RESPONSIBILITIES
- Emergency Technical Support
- Provide on-site diagnostics, repair, and recovery support for Spiro riders experiencing breakdowns or technical issues.
- Attend to RSA calls during assigned day or night shifts based on rota or emergency escalation.
- Support minor repairs and troubleshooting for EV bikes, battery faults, or controller errors.
- Field Maintenance & Minor Repairs
- Carry out preventive maintenance or quick service interventions in the field to restore bike functionality and reduce downtime.
- Accurately document interventions and escalate complex issues to the service center when needed.
- Rider Support & Customer Service
- Provide professional and courteous support to Spiro riders, ensuring confidence and safety during breakdown incidents.
- Educate riders on basic troubleshooting and safe practices where applicable.
- Safety & Compliance
- Ensure use of full PPE, safety tools, and adherence to Spiro’s RSA protocols and traffic regulations at all times.
- Maintain cleanliness and readiness of the RSA motorbike and toolkit assigned.
- Reporting & Coordination
- Log all RSA calls, repairs, time-on-site, and parts used through the digital reporting system.
- Coordinate with the service station and RSA control center for dispatch, tracking, and follow-ups.
EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS.
- Diploma or Certificate in Automotive Engineering, Electrical Engineering, or related field.
- Minimum 2 years hands-on experience in motorcycle or EV maintenance and repair.
- Prior experience in roadside assistance or mobile service support is an added advantage.
- Valid motorcycle license (Class F or G) with a clean riding record.
- Training or experience in electric vehicles (EVs) is a strong advantage.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
