Key responsibilities

• Implementation of Administration and Customer Service policies, strategies, procedures, guidelines and regulations.
• Manage front office operations, including attending to visitors/clients; handling telephone calls, enquiries and appointments.
• Planning and organizing meetings, assist in arranging and organizing Association events, protocols and travel itineraries.
• Draft and respond to correspondences, preparing documentation, taking minutes in meetings and generating reports for decision-making.
• Provide HR Management support in recruitment, training, leave administration, and maintaining employee records.
• Provide administrative support in procurement activities as guided.
• Co-ordinate office administration, facilities management and transport services.
• Maintain confidentiality and control of information within and outside the organization.
• Maintain a comprehensive filing system for the Association.
• Manage and maintain the organization’s physical assets eg office machines, furniture and fittings and coordinate timely repair works whenever required.
• Ensure smooth office operations including – housekeeping, decorum, monitoring attendance and reporting times.
• Ensure security of office equipment, documents and records.
• Develop and implement health, safety and environmental policies including provision of a safe working environment.
• Provide supervisory role to the entire administration staff - including office assistant, drivers etc.

Requirements for the position

• A Bachelor’s degree in Business Management or related field from a recognized institution.
• Must have at least 3 years’ experience in Office Administration in a busy set-up.
• Proficiency in computer applications
• Demonstrated managerial, administrative, and professional competence in work performance and results.
• Demonstrated ability to preserve confidentiality.
• Some knowledge of HR, Accounting or Secretarial is a bonus.