Join Our Team: Call Center Agent at Jambojet

Location: Nairobi, Kenya

Category: Customer Service, Communication

Education: Diploma

Salary: Discuss During Interview

Employment Type: Full-Time

Job Overview

Jambojet, a leading name in the aviation industry, is seeking a dedicated and enthusiastic Call Center Agent to join our customer service team in Nairobi. As a Call Center Agent, you will be the first point of contact for our customers, providing them with exceptional service and support.

Key Responsibilities

• Handle inbound and outbound calls from customers and provide them with accurate information and support.
• Resolve customer inquiries and complaints efficiently and courteously.
• Assist customers with flight bookings, changes, and cancellations.
• Provide information related to flight schedules, travel requirements, and Jambojet services.
• Document all customer interactions and transactions in the company's CRM system.
• Collaborate with other departments to resolve customer issues.
• Maintain a high level of product knowledge to enhance customer service experience.
• We are on the lookout for Call Center Agents who can keep the conversation warm, the service sharp, and the smiles constant.

Requirements

• Diploma in a relevant field, such as Customer Service, Communication, or equivalent.
• Proven experience in a customer service role, preferably in the airlines or aviation industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Proficiency in using CRM systems and basic computer applications.
• Fluency in English; additional language skills are an advantage.

Perks and Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement within the company.
• Comprehensive health insurance and wellness programs.
• Employee travel benefits and discounts on Jambojet flights.
• A positive and inclusive work environment.

If you are passionate about customer service and looking to build a rewarding career in the aviation industry, we would love to hear from you!

Deadline: 23th October 2025