DUTIES AND RESPONSIBILITIES

Systems Analysis and Optimization

• Evaluate existing ICT systems, applications, and workflows to identify inefficiencies, bottlenecks, and areas for improvement.
• Gather and document business requirements from users, departments, and stakeholders to inform system upgrades or new developments.
• Translate business needs into detailed technical specifications and solution designs.

Systems Architecture Design

• Design scalable, secure, and high-performance system architectures that align with organizational goals and technology strategy.
• Develop both high-level and detailed system diagrams, technical documentation, and data flow models.
• Recommend and lead the implementation of software and hardware infrastructure upgrades.

Cybersecurity Management

• Conduct risk assessments and audits to ensure compliance with cybersecurity policies and standards.
• Identify vulnerabilities and implement security solutions including firewalls, intrusion detection systems, data encryption, and access control mechanisms.
• Collaborate with security teams to develop incident response plans and ensure business continuity.

System Integration and Interoperability

• Lead integration of new platforms, applications, and services with existing legacy systems.
• Ensure seamless data flow and communication between different platforms using APIs, middleware, or custom connectors.
• Test and troubleshoot integrated systems to ensure data integrity and functional reliability.

Emerging Technology Implementation

• Research and evaluate new and emerging technologies, such as AI, Blockchain, IoT, and cloud-native systems, for business applicability.
• Lead pilot projects to test and deploy AI/Blockchain-based solutions in key operational areas (e.g., automation, identity management, smart contracts).
• Provide strategic insights on technology trends to inform ICT roadmaps.

Project Management and Delivery

• Manage end-to-end ICT projects, from planning and requirements gathering through to delivery and support.
• Prepare project plans, budgets, timelines, and resource allocation schedules.
• Track project progress and manage risks, ensuring on-time delivery within scope and budget.

 System Testing and Quality Assurance

• Develop and execute comprehensive test plans, including unit, integration, system, and user acceptance testing.
• Analyze test results, resolve bugs, and ensure systems meet performance and usability standards before deployment.
• Coordinate with QA teams and end-users for final validation.

Technical Support and User Training

• Provide tier-2/3 support for complex system issues escalated from IT support teams.
• Train end-users and internal teams on new systems, features, or tools to ensure proper usage and adoption.
• Develop user manuals, training guides, and knowledge base articles.

Documentation and Compliance

• Maintain up-to-date documentation for system configurations, change logs, and technical procedures.
• Ensure all systems comply with local regulatory frameworks, data protection laws (e.g., GDPR, Data Protection Act), and industry standards.
• Support audits by providing required documentation and evidence of compliance.

Cross-Functional Collaboration

• Act as a liaison between ICT, business units, vendors, and external consultants to ensure cohesive solution delivery.
• Facilitate communication between technical and non-technical stakeholders to align ICT initiatives with business strategy.
• Participate in strategy meetings to provide expert ICT input on operational and growth plans.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Information and Communication Technology (ICT), Information Systems, Computer Science, or a related field
• Minimum of 5 years of relevant experience in ICT systems analysis or a similar role
• Proven experience in system architecture design, cybersecurity frameworks, and enterprise-level system integration
• Strong understanding and practical knowledge of emerging technologies, including AI (Artificial Intelligence) and Blockchain
• Proficient in ICT project management methodologies and tools
• Excellent analytical, problem-solving, and communication skills
• Strong documentation and reporting capabilities
• Ability to work independently and as part of a team in a fast-paced environment