Job Title: Restaurant Manager

Location: Nairobi, Kenya

Industry: Hospitality

Category: Administration, Customer Service, Housekeeping, Hotel & Restaurants, Hospitality, Receptionist, Secretarial

Employment Type: Full-Time

Salary: Kshs. 40,000

Key Responsibilities

• Oversee the daily operations of the restaurant, ensuring efficient and effective management.
• Manage and coordinate all aspects of restaurant service, including front office and housekeeping activities.
• Ensure excellent customer service is consistently delivered to all guests.
• Maintain high standards of food safety, hygiene, and cleanliness.
• Train, supervise, and motivate restaurant staff to achieve performance targets.
• Handle customer inquiries and complaints promptly and professionally.
• Monitor stock levels and order supplies as needed.
• Implement cost control measures to manage the restaurant’s budget effectively.
• Develop and implement marketing strategies to increase restaurant patronage.

Operations Management

• Oversee day-to-day restaurant operations to ensure smooth functioning across all departments, including dining service, front desk, housekeeping (if applicable), and kitchen.
• Monitor cleanliness, ambiance, and overall appearance of the restaurant to maintain high standards.
• Ensure the restaurant complies with all health, safety, sanitation, and licensing requirements.

Staff Supervision & Training

• Recruit, train, supervise, and evaluate restaurant staff, including waiters, hosts, cleaners, kitchen staff, and front desk personnel.
• Foster a positive working environment that promotes teamwork, accountability, and high performance.
• Conduct regular staff meetings to communicate service expectations, address challenges, and share updates.

Customer Service & Guest Relations

• Ensure all guests receive outstanding service and memorable dining experiences.
• Handle guest complaints, feedback, and special requests with professionalism and efficiency.
• Monitor customer satisfaction and implement service improvement initiatives where necessary.

Food & Beverage Oversight

• Coordinate closely with chefs and kitchen staff on menu planning, specials, portion control, and food quality.
• Supervise food presentation, portion sizes, and timing of food service to ensure quality and consistency.
• Ensure compliance with food safety standards and kitchen hygiene protocols.

Inventory & Cost Control

• Monitor stock levels of food, beverages, cleaning supplies, linens, and other essentials; place orders as needed.
• Minimize waste and manage usage of resources to ensure cost-efficiency.
• Keep accurate records of stock usage, supplier invoices, and delivery schedules.

Financial Management

• Assist in setting daily and monthly sales targets and monitor performance against goals.
• Review financial reports, including daily sales, labor costs, and expenditure, and implement corrective measures if needed.
• Ensure that cash handling, billing, and POS operations are performed accurately and securely.

Scheduling & Time Management

• Prepare staff duty rosters to ensure sufficient coverage during peak and off-peak hours.
• Track attendance and approve leave requests while maintaining operational efficiency.
• Manage shift changes and provide support in busy periods when required.

Marketing & Promotions Support

• Collaborate with the marketing team or owners to implement in-house promotions and events to drive sales.
• Monitor customer response to promotions and give feedback for improvement.

Maintenance & Facilities Management

• Ensure all equipment, furniture, and facilities are well-maintained and fully functional.
• Coordinate with maintenance personnel or external service providers for repairs and upkeep.

Reporting & Compliance

• Submit regular reports on sales, customer feedback, staff performance, and operational challenges.
• Ensure the restaurant complies with labour laws, food safety regulations, and workplace standards.

Requirements

• Degree or Diploma in Hospitality Management or a related field.
• 4 years' experience in restaurant operations with a minimum of 2 years in a managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and handle challenging situations.
• Strong organizational and multitasking abilities.
• Knowledge of food safety and hygiene regulations.
• Proficiency in using restaurant management software is an added advantage.
• Proficient in MS Office and POS systems (added advantage)
• Strong problem-solving skills and attention to detail
• Flexible with working hours, including weekends and holidays

Perks and Benefits

• Kshs. 40,000 Competitive salary package
• Opportunities for professional development and career growth.
• Dynamic and supportive work environment.

If you are passionate about hospitality and have the skills and experience required for this role, we would love to hear from you!