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Branch Operations Manager- Sarit Centre 

Nairobi, Kenya
This Job has Expired
Company Details
Name: I&M Bank
Industry: Banking
Description: I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, 35 branches in Kenya and international operations in 3 other countries. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Holdings, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European
Job Description

Purpose:

The position is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.

Primary Responsibilities:

 

  • Supervise daily Branch operations through the efficient allocation and utilization of manpower, equipment and resources;
  • Review operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
  • Approve new accounts in line with KYC procedures.
  • Ensure correct and accurate completion of all customer instructions and approve for processing at central operations.
  • Ensure adherence to Bank cash, customer service and Back office procedures and regulations for all transactions.
  • Enforce operational controls in the branch as per policy manuals.
  • Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
  • Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensure that any money laundering and fraudulent activities are identified.
  • Proactively monitor savings accounts to avoid excesses and review overdrawn savings accounts and non-borrowing current accounts.
  • Review commission/fee income accounts to prevent income leakage.
  • Ensure debit or reversals passed to the income accounts is duly approved by the approving authority.
  • Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames;
  • Ensure the availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
  • Manage efficient, timely and accurate processing of customer enquiries and complaints.
  • Review Branch operations for continuous process improvement.
  • Cross-sell the Bank’s products and services.
  • Coach, mentor and engage in staff development.
  • Ensure the general security in the branch and liaising with the Group Security Officer as and when necessary.

Person Specifications

  • Bachelor’s degree in a Business related field from a recognized institution.
  • CPA (K), ACCA or its equivalent.
  • Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
  • At least 3 years relevant experience
  • Excellent communication and interpersonal skills.
  • Excellent problem solving and decision making skills.
  • Excellent change management and people management skills.
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Hiring Kenya

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