Posted:4 hours ago
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
iSON has been in contact center operations in Kenya since February 2011 and has the best call center in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call center in Kenya. Besides Telecom, we serve automobile clients. iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across Sub-Saharan African countries, along with India and Myanmar, are redefining the way people connect with enterprises. In less than a decade, we have grown into a global business and this is our growth story.
Job Description
Join Our Team at iSON Xperiences Limited
Industry: Telecommunications
Location: Nairobi, Kenya
Job Title: Customer Care Executive (E Commerce)
Category: Customer Service
Education: Diploma
Employment Type: Full-Time
Salary: Discuss During Interview
Key Responsibilities
- Provide excellent customer service and resolve inquiries via phone, email, and chat.
- Assist customers with their e-commerce transactions and ensure a smooth online shopping experience.
- Handle customer complaints efficiently and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to improve service delivery and customer satisfaction.
- Stay updated with product knowledge and industry trends to provide informed assistance.
Requirements
- Diploma in a relevant field.
- Strong customer care skills with a focus on e-commerce.
- Excellent communication skills, both verbal and written.
- Ability to handle customer inquiries and complaints in a professional manner.
- Proficiency in basic computer applications and CRM software.
- Strong problem-solving skills and ability to work under pressure.
- Prior experience in a customer service role is an advantage.
Perks and Benefits
- Competitive salary package discussed during the interview.
- Opportunities for career growth and development.
- Friendly and inclusive work environment.
- Training and support to help you excel in your role.
- Access to company events and networking opportunities.
Join us at iSON Xperiences Limited and be part of a dynamic team committed to excellence in customer s. We look forward to welcoming passionate individuals who are eager to contribute to our success.
Salary: Discuss During Interview
Otherpay: Kenya
Education: Diploma
Employment Type: Full Time
Contact Information
