Posted:Sep 19
By:Hiring Kenya
Company Details
Industry:
Non-Profit Organization Management
Description:
Oasis Outsourcing BPO is a social enterprise based in Nairobi, Kenya. Our Business Process Outsourcing Model helps businesses, institutions, organizations, and government entities outsource non-core but critical business processes such as data annotation, customer support, and outsourced human resources. We do this while creating employment for youths and women from various backgrounds in the East African Region. We cater to clients from all over the world while Impacting the local communities.
Job Description
The Benefits Specialist supports employees and clients by handling daily benefits-related inquiries via email and phone. Responsibilities include processing life events, eligibility questions, ID card requests, coverage confirmations, and disability forms. The role also involves resolving payroll deduction issues, assisting with Open Enrolment, and maintaining benefits databases.
Key Responsibilities:
- Respond to employee inquiries via phone, email, and task systems.
- Process benefit claims (life, STD, LTD) and update enrolments.
- Maintain accurate payroll deductions and resolve discrepancies.
- Handle qualifying life events and manual enrolments with carriers.
- Support Open Enrolment tasks and generate reports.
- Assist with audits, unpaid claims, and carrier communications.
- Participate in special projects and adhere to KPIs and SLAs.
Skills & Qualifications
- Strong customer service and organizational skills.
- Proficiency in Office tools and HR systems (e.g., Prism HR).
- Advanced English (90% proficiency).
- Degree in Business Administration or Accounting preferred.
- 3–5 years of experience, including 2+ years in Benefits Administration.
Otherpay: Kenya
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
