What this job can offer you

Design and optimize global People processes (onboarding, mobility, offboarding, etc.) to reduce friction and improve quality and consistency.

Drive automation and tooling improvements to eliminate manual work, reduce response time, and increase scalability across the People team.

Partner with Product, Engineering, and IT to evolve internal infrastructure, HR platforms, and cross-functional workflows supporting employee lifecycle events.

Lead complex projects and act as an escalation point for ambiguous or cross-functional operational challenges.

Enable internal team maturity through documentation, knowledge management, and implementation of best practices.

2025 Focus Areas

Build and implement automations across top-volume service requests (e.g., reporting line changes, time off, contract updates).

Redesign onboarding and mobility workflows to improve employee clarity and operational handoffs.

Establish a self-service documentation library to reduce inbound volume and increase knowledge accessibility.

Partner with Product to evolve internal employee support tooling and reduce friction in cross-functional handoffs.

Key Performance Metrics

Process improvement velocity: # of workflows redesigned, documented, or automated per quarter

Operational efficiency: Reduction in manual touchpoints, duplicated work, or turnaround time across People Ops tasks

Tool and platform adoption: % of People team enabled on key tools and workflows

Employee experience impact: CSAT / feedback scores on People interactions and lifecycle moments

Knowledge accessibility: Reduction in repeated inquiries due to clearer documentation and support resources

What you bring

Experience in People Operations or HR in a global, fast-scaling environment, with a proven track record of optimizing processes and improving employee experience.

Strong process design skills: ability to map, redesign, and document workflows for scalability and clarity.

Proficiency with automation and HR technology (e.g., HRIS, ticketing systems, workflow automation tools such as Zapier, Workato, or native platform automations).

Analytical mindset with the ability to interpret data and translate insights into operational improvements and measurable results.

Project management expertise: comfortable leading cross-functional initiatives from scope definition to delivery, with clear milestones and outcomes.

Excellent stakeholder management skills: including the ability to partner effectively with Product, Engineering, IT, and other internal teams.

Strong written and verbal communication skills, particularly in creating clear, accessible documentation for global audiences

Comfort with ambiguity and problem-solving: skilled at navigating complex, unclear situations and creating structure.