Description

Coordinate utilization of contracted air capacity guided by planned shipment bookings, in liaison with the Booking, Line Flights, OKAM, and Documentation teams.

Allocate and effectively manage daily manpower allocations, ensuring full productivity.

Monitor all the operational processes against the SOPs to detect discrepancies and initiate timely corrective action plans.

Communicate professionally with all stakeholders, internal teams, customers, airlines, ground handling agents, and the regulatory authorities to guide and resolve queries, ensuring a seamless service delivery experience.

Coordinate utilization of contracted air capacity guided by planned shipment bookings, in liaison with the Booking, Line Flights, OKAM, and Documentation teams.

Allocate and effectively manage daily manpower allocations, ensuring full productivity.

Monitor all the operational processes against the SOPs to detect discrepancies and initiate timely corrective action plans.

Communicate professionally with all stakeholders, internal teams, customers, airlines, ground handling agents, and the regulatory authorities to guide and resolve queries, ensuring a seamless service delivery experience.

Ensure all SOPs compliance, data accuracy, high productivity, timely reporting, and a seamless customer experience. Also supports cool chain integrity, safety, and continuous improvement initiatives.

Conduct regular process audits to identify any related gaps and the areas of the continuous improvement approach.

Coordinate with the Maintenance Team to ensure all weighing scales are calibrated and checked on a weekly basis.

Coordinate with customer service teams on all client SOP reviews and trainings aligned with internal policies & SOPs.

Support and coordinate all the planned regulatory and internal trainings.

Check and maintain quality data accurately and consistently to support traceability and compliance.

Oversee cool-chain procedures proactively and attentively to preserve product integrity throughout the operations chain.

Ensure cost management principles are applied in all areas.

Perform additional tasks or responsibilities flexibly and as assigned, demonstrating adaptability and team spirit.

Follow up on the industry intelligence leads and keep updated with all the business-required developments.

Requirements

Diploma in Logistics & Supply chain management or any related field in cargo handling

2+ years in cargo or warehouse intake/logistics

Additional Training in Cargo Handling Operations, DGR, Cold Chain Management

Hands-on experience of at least 4 (four) years and above.

Proficiency in Microsoft® Office Software (Excel®, Word, PowerPoint®, and others)

Knowledge in CargoWise is an added advantage.