Posted: By:Hiring Kenya
As a Channel Sales Administrator at CloudHop, working closely with the Distribution Team, you will play a vital role in assisting with the development of our Channel Partner relationships for Cloudflare products as well as other OEM offerings in our distribution portfolio. The ideal candidate will be exceptionally well organized and pro-active. Having an understanding of Cybersecurity / Cloudflare's product portfolio would be beneficial but is not essential. More importantly, the ideal candidate should possess great communication skills, enthusiasm and have a strong desire to join a fast paced, collaborative working environment. Being able to ensure accuracy under tight deadlines is vital for success in this role.
Key Responsibilities
Sales Support: Ensure all administrative tasks are completed accurately, assist with onboarding, booking meetings, deal registration, preparing quotes and processing orders. Ensure leads are followed up on accordingly to assist the Distribution Team, as effectively as possible, to exceed sales targets
Partner Onboarding & Enablement: Assist with onboarding & enabling members from existing and new Channel Partners working in collaboration with the Distribution Team and our OEMs to ensure a seamless experience for our Channel Partners. Continue to maintain excellent working relationships and pro-actively follow up with Channel Partners to ensure they have the access to the latest enablement initiatives and materials.
Partner Relationship Building: Assist the Channel Account Manager in building strategic relationships by engaging with and maintaining excellent working relationships with new and existing Channel Partners.
Customer Relationship Management (CRM): Maintain up to date records keeping within the CRM system with accurate customer and sales data, track sales activities, and generate reports. Include all notes from any meetings and calls.
Communication: Serve as the primary point of contact for customer inquiries, providing prompt and accurate information regarding products, orders, and account statuses.
Documentation: Prepare and manage sales documentation, contracts/agreements, and quotations ensuring compliance with company policies and industry regulations.
Coordination: Collaborate with various departments, including finance, marketing, and technical support, to ensure seamless sales operations and customer satisfaction.
Sales Analytics & Marketing: Assist in the analysis of sales data to identify trends, measure performance, and support strategic planning. Assist with marketing campaign initiatives by keeping up to date with OEM updates and, in turn, informing our Channel Partners and prospects.
Event Support: Assist in the planning and coordination of sales events
Training & Development: Support the onboarding and continual training of sales team members, providing them with the necessary tools and information to succeed.
Qualifications and Requirements:
Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
Minimum of 2 years of experience in IT / Sales Administration.
Understanding of Cloudflare's products and services and cybersecurity.
Excellent organizational, communication, interpersonal, and presentation skills.
Ability to work effectively with Channel Partners and OEMs to build lasting relationships.
Ability to work in a fast paced environment, accurately, independently and as part of a collaborative team.
Strong ability to take initiative and find effective solutions to complex challenges.
Willingness to travel when required eg: to meet with Channel Partners / for sales events.
