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Delinquency Officer – Tele-Collections (Salary Advance Loans)

Summit Recruitment & Search Africa
2 Years
Nairobi, Kenya
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Posted:Jul 18 By:Hiring Kenya

Company Details
Name:Summit Recruitment & Search Africa
Industry: Consulting
Website: https://www.summitrecruitment-search.com/
Description: Based in Nairobi, Kenya, Summit Recruitment & Search Africa has been the leading African Recruitment and Search Agency, delivering world class Talent Sourcing, Executive Search, Recruitment and HR Solutions across the continent. Our expertise spans across all regions of Africa, including Northern Africa, Southern Africa, Eastern Africa, Western Africa, and Central Africa. We have clients ranging from Multi-nationals, Non-profit, SME’s and start up organisations wishing to attract and retain outstanding individuals across a variety of business sectors. ,,,,,,,,,, ,,,,,,,,,Because we are based in Africa, we have the local expertise and knowledge, assisted by our international portfolio of psychometric assessment tools, to ensure that the right individuals are sourced and become an asset to your organisation.
Job Description

Key Responsibilities:

 

Analyze delinquent client accounts to confirm default status, identify root causes, and recommend viable recovery strategies.

 

Engage clients professionally via phone, SMS, and email to negotiate repayment plans, collect outstanding balances, and provide guidance on managing debt obligations.

 

Monitor adherence to repayment agreements, escalate persistent defaulters appropriately, and collaborate with field collections, credit, and customer service teams to resolve account issues.

 

Maintain accurate records by updating the debt management system after each client interaction, and submit daily performance reports with key insights and trends.

 

Contribute to team development by supporting the onboarding and mentorship of new collections agents and identifying opportunities for process improvement.

 

Requirements:

 

Diploma in a relevant field from a recognized institution.

 

Minimum 2 years of experience in debt collection, preferably in tele-collections for salary advance or short-term loans.

 

Knowledge of debt collection systems, skip tracing basics, and relevant Kenyan legislation.

 

Proficient in Microsoft Office, especially Excel and basic reporting tools.

 

Strong negotiation, communication, and conflict resolution skills.

 

Ability to work under pressure and maintain professionalism in high-volume call environments.

 

Customer-focused with a results-driven mindset.

 

Salary: Monthly Gross Salary: KES 23,000 (Approx. 200 USD)

Location: Applewood, Adams - Nairobi Region

Career Level: Entry-Level

Job Type: Full-time

Deadline for applications: 30/08/2025

 

 

Salary: Ksh. 23,000
Otherpay: Benefits
Education: Degree, Diploma
Employment Type: Full Time
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