In this role, you’ll own and lead the most challenging customer implementations from end to end, influence technical strategy, and mentor other engineers. Your ability to independently navigate ambiguity, simplify complexity, and drive customer success through scalable, high-impact solutions will be key to elevating Sama’s platform and services globally.

Key Responsibilities:

Cross-Functional Collaboration: Partner with Solutions Engineers, Product Managers and Delivery teams to co-design scalable and innovative solutions for clients. Seamlessly manage all stakeholder relationships and communications.

Technical Leadership & Deep Expertise: Serve as a trusted technical advisor with in-depth knowledge of Sama’s platform and the AI/ML data ecosystem. Lead complex deployments and integrations, considering scalability, security, observability, and long-term maintainability.

Infrastructure & Workflow Orchestration Management: Design, manage, and optimize infrastructure across major cloud providers—AWS, GCP, and Azure—with a strong focus on reliability, scalability, and cost-efficiency. Deploy and maintain data pipelines and orchestration frameworks using Prefect. Ensure end-to-end monitoring, security compliance, and operational readiness.

Customer-Centric Problem Solving: Work closely with customers and solutions engineers to uncover underlying challenges and design tailored, high-impact solutions. Balance technical feasibility with business value while navigating ambiguity.

Solution Architecture & Delivery: Architect and implement sophisticated technical workflows, custom integrations, and automation that meet both functional and non-functional requirements. Drive delivery of implementation projects with minimal supervision.

Mentorship & Thought Leadership: Mentor and guide junior and mid-level engineers. Lead knowledge-sharing initiatives, influence best practices, and contribute to the technical growth of the team.

Innovation & Continuous Improvement: Identify opportunities for technical and process improvements. Propose and implement innovative approaches that elevate Sama’s implementation methodologies and technology offerings.

Simplifying Complexity: Clearly articulate complex technical concepts to both technical and non-technical stakeholders. Influence customer decisions and internal alignment through clear communication.

Scalable Impact: Contribute to internal tooling, frameworks, and documentation to ensure the scalability and repeatability of customer implementations. Enhance automation and deployment pipelines to improve operational efficiency. 

Minimum Qualifications:

Education & Experience:

Bachelor’s degree in Computer Science, Engineering, or a related field with at least 8 years of relevant experience

OR Master’s degree with 6+ years of experience

OR PhD with 3+years of experience in a related field.