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Telesales Agent

Nairobi, Kenya
Company Details
Name:Wasoko
Industry: Retail
Description: Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary. Thousands of retailers across Kenya, Tanzania, and Rwanda use Wasoko's mobile ordering and delivery service to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time.
Job Description

Purpose of the Position:

  • You will be responsible for generating company revenue by closing sales deals over the phone and maintaining good customer relationships.
  • Providing exceptional customer lifecycle management with revenue growth that ensures profitability.

Key Performance Objectives
Tasks

  • Reach out to customer leads through cold calling to ensure weekly customer reordering
  • Upsell customer orders using a list of curated focus products
  • Push a product mix to customers to ensure wider basket coverage
  • Activation of newly onboarded/launched products and services
  • Establish, develop, and maintain positive business and customer relationships
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed-upon sales targets and outcomes within the schedule
  • Coordinate sales efforts with team members and other departments
  • Analyze the territory/market’s potential, track sales and status reports
  • Supply management with reports on customer needs, problems, and interests.
  • Any other lawful duties assigned.
Education: Degree, Diploma
Employment Type: Full Time

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