Objective

Reporting to the Admissions Officer, the position holder will be responsible for the following:

Duties and responsibilities

• Educating customers about our programmes and how they fit into their career aspirations. 
• Meeting of the agreed student reporting targets. 
• Offering excellent and convincing guidance to clients to ensure that they enrol with the University. 
• Following up on all inquiries made on social media, via calls, walk-ins, emails and other channels to ensure clients register and report to meet the agreed target numbers. 
• Responding to customers inquiries via social media, calls, walk-ins, emails, and other channels. 
• Participating in outreach and activation marketing activities. 
• Managing and resolving customer complaints and collecting and disseminating customer compliments. 
• Compiling accurate inquiry and registration reports. 
• Any other duty that may be assigned from time to time by the supervisor. 

Qualification and experience

• Bachelors degree in Business, PR, Communications or a related field from an accredited or recognised institution. 
• A qualification in digital marketing and or other professional qualification in marketing is an added advantage. 
• At least 2 years of experience in service sales and marketing. Experience in digital marketing of a service and/or in a call centre is an added advantage. 
• Registration with a professional body will be an added advantage 
• Proficiency in computer applications.